Experienced Customer Success Associate - Live Chat Support Specialist (Entry Level / No Prior Experience Required)
Are you a highly motivated and customer-centric individual looking to kick-start your career in a dynamic and rapidly growing industry? Do you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences? If so, we invite you to join blithequark as a Customer Success Associate - Live Chat Support Specialist, where you will play a pivotal role in fostering strong relationships between clients and our company. About blithequarkblithequark is a leading provider of innovative solutions and services, dedicated to empowering businesses to thrive in today's fast-paced digital landscape.Our mission is to revolutionize the way companies interact with their customers, and we're seeking talented individuals like you to. As a Customer Success Associate, you will be part of a dynamic and supportive environment that encourages growth, learning, and innovation. Key ResponsibilitiesAs a Customer Success Associate - Live Chat Support Specialist, your primary responsibility will be to provide exceptional live chat support to our clients' customers. Your duties will include:* Responding to live chat messages on our clients' websites or social media accounts in a timely and professional manner* Answering customer questions, providing sales links, and offering discounts to enhance the customer experience* Collaborating with our team to resolve customer complaints and feedback in a prompt and effective manner* Maintaining accurate records of customer interactions and feedback to inform business decisions* Staying up-to-date with product knowledge and industry trends to provide informed supportWhat We're Looking ForTo succeed in this role, you will need:* A device with reliable internet connectivity (phone, tablet, or laptop)* The ability to work independently and manage your time effectively* Excellent communication and problem-solving skills* A strong attention to detail and ability to follow provided steps and instructions* 5+ hours of availability per week (with the potential to increase to 40 hours per week)* A passion for delivering exceptional customer experiences and a commitment to ongoing learning and developmentContract andCompensationAs a Customer Success Associate - Live Chat Support Specialist, you will be employed on a contract basis with no fixed term.You will be paid $35 per hour, with the opportunity to increase your hours as you grow and develop in your role. Location and Work EnvironmentThis is a remote work opportunity, allowing you to work from anywhere in the world (with a preference for the United States). You will be part of a global team, working collaboratively to deliver exceptional customer experiences. Career Growth and Learning OpportunitiesAt blithequark, we believe in investing in our employees' growth and development. As a Customer Success Associate - Live Chat Support Specialist, you will have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Regular feedback and coaching to support your career growth* Opportunities to take on additional responsibilities and contribute to business decisions* A supportive and collaborative work environment that encourages innovation and creativityWhy Join blithequark?We're a dynamic and rapidly growing company, committed to delivering exceptional customer experiences and empowering businesses to thrive in today's digital landscape. As a Customer Success Associate - Live Chat Support Specialist, you will be part of a team that is:* Passionate about delivering exceptional customer experiences* Committed to ongoing learning and development* Focused on innovation and creativity* Dedicated to supporting the growth and success of our clients and employeesIf you're a motivated and customer-centric individual looking to start your career in a dynamic and rapidly growing industry, we invite you to apply for this exciting opportunity.Please visit our website to register your interest and. ! We look forward to welcoming you to our team!