Experienced Customer Support Analyst – Data Innovation Group at blithequark

Are you ready to embark on a thrilling adventure, exploring a world of possibilities both in and out of the office? Join our blithequark family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you embark on this exciting journey, you'll tackle challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! Why You'll LoveThis RoleThis position is part of the Data Innovation Group within the Data Innovation Division at blithequark.As an American Airlines Customer Support representative, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by theAdvancements framework wide. Key Responsibilities* Provides goal to issues that can be resolved via phone, and when necessary, escalates more complex issues to a certified support specialist. * Offers first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP environments) and Centralized computer (UNIX/IBM environments).* Conducts issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, Dab Grid printers, etc. * May interact with internal and external support groups and third-party vendors to identify and address core issues. * Reenacts or reproduces client issues to determine working troubles. * Maintains daily attention to outages and issues framework wide. * Escalates incidents to acceleration groups to ensure client resolution. * Provides timely communication (oral or written) to Level 2 support or other service personnel, as necessary.* Expeditiously consults with Level 2 support or other service personnel regarding quality issues to determine efficacy or procedure. * Stays on the job longer than required as needed and when approved. * Maintains confidentiality regarding employee, organization, and client data. * Exhibits commitment to and compliance with all company and departmental policies, procedures, and practices. Shift Work Required/24x7 IT Inclusion ClimateAll You'll Need for Success* MinimumQualifications:+ Training and EarlierProfessional training+ Specialized degree or equivalent experience+ 2+ years Help Desk or client support experience.+ 2+ years investigating experience with service desk environments+ Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff. * PreferredQualifications:+ Instruction and EarlierProfessional training+ bolthires certification (bolthires Genius)+ A+ Certification* Abilities, Licenses, and Certifications:+ Strong relational, written, and verbal communication skills+ Ability to perform multiple tasks in a fast-paced environment+ Strong critical thinking and analytical skillsWhat You'll GetCome and take advantage of everything blithequark has to offer:* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great.And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * ExtraBenefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.Be Yourself at blithequarkFrom the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel an immense sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey?Come and be yourself at blithequark.