Experienced Customer Service Representative for Hybrid Work Environment – Delivering Exceptional Customer Experiences through Effective Communication and Problem-Solving

Introduction to blithequark At blithequark, we pride ourselves on being a customer-centric organization that values the importance of delivering exceptional customer experiences. As a leader in our industry, we recognize that our customers are the backbone of our business, and it's our mission to provide them with the best possible service. We're now seeking an experienced Customer Service Representative to join our dedicated customer team, where you'll play a vital role in ensuring our customers receive top-notch support and service.Job Overview As a Customer Service Representative at blithequark, you'll be responsible for providing best-in-class customer service, engaging with customers for initial fuel delivery requests, order entry into our ERP system(s), and problem-solving on behalf of the customer. You'll be an integral part of our customer team, working collaboratively with various departments to resolve high-level operational issues in a timely and efficient manner. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.Key Responsibilities Regularly collaborate with team members to support assigned customers, ensuring seamless communication and issue resolution. Coordinate with various departments to resolve high-level operational issues, providing timely and effective solutions for our customers. Provide backup support across all functions within the customer team, ensuring continuity and minimizing disruptions to our customers. Share best practices and learning opportunities with peers across all Customer Experience teams, contributing to the growth and development of our customer service capabilities.Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude, and identifying customer needs to provide personalized support. Enter orders into our ERP system in a timely and accurate manner, ensuring all customer needs are met and expectations are exceeded. Identify customer problems and resolve them in a timely and efficient manner, either directly or through escalation to other departments, maintaining open communication with the customer throughout the process. Manage and execute on various methods of communication and requests for delivery, including inventory-managed orders, third-party portals, customer websites, and carrier-managed requests, to ensure timely and accurate delivery of service.Order Entry and Management In this role, you'll be responsible for ensuring all loads requested are entered successfully, and order numbers are provided to customers in a timely manner. You'll work closely with our logistics team to confirm carrier availability and communicate confirmation back to the customer. In the event that our logistics team is unable to secure a carrier, you'll escalate to other departments as needed, communicating status updates throughout the process to ensure all parties are informed and aligned.Customer Service Excellence At blithequark, we're committed to delivering exceptional customer experiences, and as a Customer Service Representative, you'll play a critical role in achieving this goal. You'll greet customers warmly, ascertain their problems or reasons for calling, and resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM. You'll ensure that customer communication is thorough, realistic expectations are communicated, and all customer requests are completed, even after handoff or escalation to other departments.Essential Qualifications High School Diploma required Customer Service experience, with a strong background in providing exceptional customer support Team environment experience, with the ability to collaborate and work effectively with others Moderate to advanced knowledge of bolthires Outlook, with basic Excel and Outlook proficiency required Preferred Qualifications Enthusiastic and motivated, with a passion for delivering exceptional customer experiences Effective problem-solving skills, with the ability to think critically and outside the box Efficient decision-making skills, with the ability to prioritize tasks and manage multiple responsibilities Work Environment and Culture At blithequark, we offer a hybrid work schedule that allows for flexibility and work-life balance.After completing our comprehensive training program (approximately 6 months), you'll be eligible to work a hybrid schedule, with 3 days in the office and 2 days remote. Our work environment is dynamic and fast-paced, with opportunities for growth and development. We value diversity, equity, and inclusion, and we're committed to creating a workplace culture that's welcoming, inclusive, and supportive of all employees. Compensation and Benefits We offer a competitive compensation package, with a range of benefits that include health insurance, retirement savings, and paid time off.We also provide opportunities for professional development, training, and education, to help you grow and advance in your career. Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you'll play a critical role in our customer team, working collaboratively with others to provide top-notch support and service to our customers.Don't miss out on this opportunity to join our dynamic team and take your career to the next level. and discover the blithequark difference!