Experienced Customer Success Manager II – Driving Business Value for blithequark's Enterprise Customers

Are you a seasoned customer success professional with a passion for driving business value and digital transformation? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark's Customer Success team as a Customer Success Manager II. At blithequark, we're committed to helping our customers achieve their business objectives through the adoption and effective use of our cutting-edge cloud-based solutions. As a Customer Success Manager, you'll play a critical role in protecting our customer base and driving the overall success of blithequark's financial metrics.You'll partner with customers to develop strategic and technical plans that help them unlock the full value of our solutions, and guide them through the changes needed to maximize business value. About blithequarkblithequark is a leading provider of cloud-based solutions that help organizations digitally transform their businesses and industries. We deliver enterprise-grade solutions that leverage our cutting-edge technology, and tools that help developers build more sustainably. With customers in more than 200 countries and territories, we're the trusted partner of choice for organizations looking to drive growth and solve their most critical business problems.The RoleAs a Customer Success Manager II, you'll be responsible for:* Partnering with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives* Guiding customer stakeholders through the changes needed to unlock the full value of blithequark's solutions, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value* Partnering with customers to identify success services that will accelerate their time to value, and developing plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics* Driving the successful onboarding and adoption of blithequark's solutions for a portfolio of accountsEssential Qualifications* Bachelor's degree or equivalent practical experience* 7 years of experience in a customer-facing role, such as sales, customer success, or account management* Experience driving technology and digital transformation programs for external customers utilizing cloud-based software solutions* Experience supporting enterprise customers in IaaS, PaaS, or SaaS, and creating roadmaps with customer stakeholdersPreferred Qualifications* Master's degree* Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations* Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers* Experience translating business requirements into technological solutions* Experience collaborating with channel partners and global systems integrators, as well as knowledge of the bolthires Cloud ecosystem* Excellent communication, presentation, problem-solving, and management skillsSkills and Competencies* Strong understanding of cloud-based solutions and digital transformation* Excellent communication, presentation, and problem-solving skills* Ability to work in a fast-paced, dynamic environment* Strong analytical and strategic thinking skills* Experience with customer success metrics and KPIs* Ability to build strong relationships with customers and internal stakeholdersCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Success Manager II, you'll have access to a range of learning and development opportunities, including:* Regular training and development programs to help you stay up-to-date with the latest cloud-based solutions and digital transformation trends* Opportunities to work with a range of customers and internal stakeholders, helping you build a strong network and develop your skills and expertise* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company Cultureblithequark is a hybrid workplace that includes remote and in-office roles.We offer a range of benefits and perks, including:* Flexible working arrangements that allow you to work from home or in one of our in-office locations* A dynamic and supportive work environment that encourages collaboration and innovation* Access to a range of learning and development opportunities* A competitive salary and bonus structure* Equity and benefits packageCompensation and BenefitsThe US base salary range for this full-time position is $93,500-$138,000 + bonus + equity + benefits.Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum bolthires salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. If you're a motivated and experienced customer success professional looking for a new challenge, we'd love to hear from you. Please apply including your resume and a cover letter, to.We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also blithequark's EEO Policy and EEO is the Law.If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.