Experienced Social Media Customer Support Representative – Global Entertainment Leader – Work From Home Opportunity

Are you a social media enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Social Media Customer Support Representative, working from the comfort of your own home. As a key member of our global customer support team, you will play a vital role in engaging with our audience across various social media platforms, providing timely and accurate responses to customer inquiries, and collaborating with cross-functional teams to resolve customer issues.About blithequarkblithequark is a global leader in entertainment, storytelling, and innovation, with a mission to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling. Our commitment to providing exceptional customer experiences is at the heart of everything we do, and we are expanding our team of Social Media Customer Support Representatives to meet the growing demands of our global audience. ResponsibilitiesAs a Social Media Customer Support Representative at blithequark, you will be responsible for:* Monitoring and responding to customer inquiries, comments, and feedback across our social media channels, including but not limited to Facebook, Twitter, Instagram, and TikTok.* Providing timely and accurate responses to customer inquiries, ensuring a positive and seamless customer experience. * Addressing customer concerns, troubleshooting issues, and escalating complex inquiries as needed. * Collaborating with cross-functional teams to resolve customer issues and communicate updates or solutions effectively. * Proactively identifying trends, patterns, and opportunities for improvement in customer interactions and feedback. * Staying up-to-date with the latest social media trends, platform updates, and best practices to ensure our customer support is always at the forefront of innovation.QualificationsTo succeed in this role, you will need:* Excellent written communication skills with a strong command of grammar, spelling, and punctuation. * Proficiency in navigating and engaging with social media platforms, including Facebook, Twitter, Instagram, and TikTok. * A customer-centric mindset with a passion for delivering exceptional customer service. * The ability to multitask and prioritize in a fast-paced environment. * Strong problem-solving skills and attention to detail. * Previous customer service experience is preferred but not required.* Familiarity with blithequark's brand and content is a plus. Skills and CompetenciesTo excel in this role, you will need to possess:* Strong analytical and problem-solving skills to identify and resolve customer issues efficiently. * Excellent communication and interpersonal skills to collaborate with cross-functional teams and provide timely and accurate responses to customer inquiries. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong attention to detail and organizational skills to manage multiple customer interactions and feedback.* Proficiency in using social media analytics tools to track engagement and identify trends. * Ability to adapt to changing social media trends and platform updates. Career Growth Opportunities and Learning BenefitsAt blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Social Media Customer Support Representative, you will have access to:* Ongoing training and development programs to enhance your social media skills and knowledge. * Opportunities to work on high-profile projects and campaigns, collaborating with cross-functional teams to deliver exceptional customer experiences.* A dynamic and supportive work environment that encourages creativity, innovation, and continuous learning. * Access to blithequark's extensive library of entertainment content, including movies, TV shows, and music. Work Environment and Company CultureAs a remote worker, you will have the flexibility to work from the comfort of your own home, with the freedom to create your own schedule and work environment. At blithequark, we value work-life balance and offer a range of benefits to support your well-being, including:* Competitive compensation package.* Flexible work hours. * Opportunities for career growth and development. * Access to blithequark's extensive library of entertainment content. * Work from the comfort of your own home. If you are passionate about providing exceptional customer service and engaging with audiences on social media, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the blithequark Social Media Customer Support team.