Experienced Customer Success Associate – Evening Shift – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? Look no further! blithequark is seeking a highly motivated and empathetic Customer Success Associate to in a remote setting. As a key member of our customer-facing team, you will play a vital role in shaping the blithequark brand and building lasting relationships with our customers. About blithequarkblithequark is a dynamic and innovative company that is revolutionizing the way people shop and interact with our brands.Our mission is to provide exceptional customer experiences that exceed expectations and foster a sense of community among our customers. We are committed to creating an inclusive and diverse work environment that values creativity, collaboration, and continuous learning. Role SummaryAs a Customer Success Associate, you will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. You will communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand.You will be an independent worker who loves solving problems, making people happy, and putting together outfits for your friends (and strangers). Key Responsibilities* Answer any and all interactions during your scheduled shift in a friendly and relatable manner* Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand* Be empathetic to customers' needs while understanding the business bottom line* Collect and share feedback to external teams to ensure the needs of the customers are being met* Associate must perform a minimum of 70 interactions per shift* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction* Stay up-to-date on product knowledge, industry trends, and customer feedback to provide informed and personalized supportQualifications* Minimum 2 years of experience in customer service or a related role* Must have access to consistently stable internet connection* Exceptional written and verbal communication skills* Willing to take on additional projects and support external team members to support business and customer needs* On-the-bolthires, creative problem-solving skills that meet the needs of the customer and the business* Demonstrate a passion for and understanding of the blithequark brands, customers, and products.Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture. Essential Skills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and decision-making skills* Ability to work independently and as part of a team* Proficiency in using technology, including CRM software and communication tools* Strong attention to detail and organizational skills* Ability to adapt to changing priorities and deadlinesCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Customer Success Associate, you will have opportunities to:* Develop your skills and knowledge in customer service, sales, and marketing* Collaborate with cross-functional teams to drive business results and improve customer satisfaction* Participate in training and development programs to enhance your skills and career prospects* Take on additional responsibilities and projects to demonstrate your capabilities and potential for growthWork Environment and Company Cultureblithequark is a remote-friendly company that values flexibility and work-life balance.As a Customer Success Associate, you will have the opportunity to work from the comfort of your own home, with a stable internet connection. Our company culture is built on the principles of inclusivity, diversity, and respect. We believe in fostering a safe, fair, and respectful work environment that values creativity, collaboration, and continuous learning. Compensation, Perks, and Benefits* Competitive hourly rate: $15.00 per hour* Comprehensive benefits package, including medical, dental, vision, PTO, and employee discounts* Generous employee discounts on blithequark products and services* Opportunities for career growth and professional development* Flexible work arrangements and remote work options* Access to training and development programs to enhance your skills and career prospectsIf you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. We look forward to hearing from you! !