Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Welcome to blithequark: Redefining Customer Experience At blithequark, we're revolutionizing the way we approach customer service, one interaction at a time. With a global presence and a commitment to excellence, we offer a wide range of career opportunities in customer service, training, tech support, management, recruiting, and more. Our dedication to promoting from within has led to over 70% of our leaders rising through the ranks, and we're proud to provide a comprehensive benefits package that supports the financial, emotional, mental, and physical well-being of our employees.Our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLB), empowers people through mission-focused work, allowing our employees to make a positive impact in their communities. Job Summary: Healthcare Customer Service Representative As a valued member of the blithequark team, you will play a vital role in addressing customer concerns, providing support, and resolving issues related to healthcare products and services. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to deliver outstanding customer experiences, driving loyalty and satisfaction.If you're passionate about helping others and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Key Responsibilities: Assist customers with issues and concerns related to healthcare products and services, providing timely and effective solutions Document call-related information for auditing and reporting purposes, maintaining accurate and up-to-date records Maintain and update customer information as necessary, ensuring data accuracy and integrity Upsell current customers on new or enhanced services, identifying opportunities to meet their evolving needs Collaborate with internal teams to resolve complex issues, leveraging expertise and resources to deliver exceptional customer outcomes EssentialQualifications: High school diploma or GED, with a strong foundation in customer service principles and practices Customer service experience, preferably in a healthcare or related industry, with a proven track record of delivering exceptional customer experiences Strong computer navigational skills, with proficiency in bolthires Office applications (Word, Excel) Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner Exceptional listening and comprehension skills, with a strong emphasis on empathy and active listeningProfessional and courteous demeanor, with a customer-centric approach to service delivery PreferredQualifications: Previous experience in a remote or home-based work environment, with a proven ability to work independently and manage time effectively Familiarity with healthcare products and services, with a strong understanding of industry trends and developments Strong problem-solving and analytical skills, with the ability to think critically and creatively Experience with customer relationship management (CRM) software, with a strong understanding of data management and analysis Work Environment and Requirements To succeed in this role, you will need to have a dedicated workspace in your private residence, with a reliable internet connection (DSL or Cable) and a minimum download speed of 10 Mbps and upload speed of 3 Mbps.blithequark will provide the necessary equipment, including a webcam, to enable you to perform your job duties effectively. You will be required to work in a constant sedentary environment, with ongoing usage of phone and computer systems. Benefits and Perks At blithequark, we're committed to supporting the well-being and success of our employees. Our comprehensive benefits package includes: Health, dental, and vision coverage, with a Health Savings Account (HSA) option Paid time off (PTO), paid holidays, and sick time, to support work-life balance and overall well-being Optional daily pay or weekly pay, to provide flexibility and convenience 401K retirement plan, with a competitive match to support long-term financial planning Leadership programs, paid training, and tuition reimbursement, to support career development and growth Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies, to support overall well-being and lifestyle Employee assistance program, to provide support and resources for employees and their families Additional voluntary benefits, to support individual needs and preferencesCareer Growth and Development At blithequark, we're committed to supporting the career growth and development of our employees.With a strong focus on promoting from within, we offer a range of opportunities for advancement and professional development. Our leadership programs, paid training, and tuition reimbursement are designed to support your career goals and aspirations, whether you're looking to move into a leadership role or specialize in a particular area of customer service. Company Culture and Values At blithequark, we're proud of our company culture and values, which are centered around delivering exceptional customer experiences, supporting the well-being and success of our employees, and making a positive impact in our communities.Our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLB), empowers people through mission-focused work, allowing our employees to make a difference in the lives of others. We're committed to creating a work environment that is inclusive, supportive, and empowering, where employees can thrive and grow. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.To apply, simply place an application, complete your online assessment, and our team will review your application. If selected to move forward, our team will follow up directly to discuss the next steps in the process. Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.We're proud to support the careers and aspirations of talented individuals from all backgrounds and perspectives. Conclusion Join blithequark and become part of a dynamic team that is redefining the customer experience. With a commitment to excellence, a comprehensive benefits package, and a strong focus on career growth and development, we offer a unique and rewarding opportunity for customer service professionals. and take the first step towards a challenging and fulfilling career with blithequark!