Experienced Customer Service Representatives for Lost and Found Department at blithequark – DFW International Airport

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking highly motivated and organized individuals to as Lost and Found Customer Service Representatives at DFW International Airport. As a key member of our team, you will play a vital role in providing top-notch service to travelers and ensuring the smooth operation of our Lost and Found Department. About blithequarkblithequark is a leading provider of innovative solutions and services to the aviation industry.Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for airports and airlines worldwide. At blithequark, we believe that our people are our greatest asset, and we strive to create a work environment that fosters growth, collaboration, and innovation. Job SummaryAs a Lost and Found Customer Service Representative, you will be responsible for providing exceptional service to customers, processing lost items, and maintaining a high level of organization and attention to detail.This is a unique opportunity to join a dynamic team and contribute to the success of blithequark at DFW International Airport. Key Responsibilities* Provide exceptional customer service to travelers, responding to inquiries and resolving issues in a timely and professional manner* Operate and assist walk-in customers, answering questions and providing information about lost items* Answer phones during business hours, responding to calls and resolving issues in a timely and professional manner* Input required information into the Lost and Found system, ensuring accuracy and attention to detail* Research and verify the validity of all information before releasing lost items to customers* Collect lost items from terminals and various areas of the airport grounds, photographing and logging items as necessary* Receive, count, document, and secure items in a lockable container, such as a safe* Move goods and materials in and out of secured lockers, ensuring accuracy and attention to detail* Learn and utilize Lost and Found Software, staying up-to-date with system updates and changes* Work varied hours, including weekends and holidays, as required* Maintain a high level of organization and attention to detail, ensuring accuracy and efficiency in all tasks* Communicate effectively, both verbally and in writing, with customers, colleagues, and management* Solve daily problems and make quick decisions within the operation, demonstrating initiative and resourcefulness* Lift, push, pull, and carry up to 70 lbs., as necessary* Stand and walk for long periods, as required* Drive and operate a vehicle, as necessaryEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience, preferably in a fast-paced environment* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups* Ability to work in a team environment, demonstrating a positive and supportive attitude* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines* Ability to learn and utilize Lost and Found Software, staying up-to-date with system updates and changes* Physical ability to lift, push, pull, and carry up to 70 lbs., as necessary* Ability to stand and walk for long periods, as required* Valid driver's license and ability to drive and operate a vehicle, as necessaryPreferred Qualifications* Experience working in a Lost and Found Department or similar environment* Knowledge of Lost and Found Software and systems* Certification in customer service or a related field* Bilingual or multilingual skills, with the ability to communicate effectively with diverse groups* Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstancesSkills and Competencies* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines* Ability to learn and utilize Lost and Found Software, staying up-to-date with system updates and changes* Physical ability to lift, push, pull, and carry up to 70 lbs., as necessary* Ability to stand and walk for long periods, as required* Valid driver's license and ability to drive and operate a vehicle, as necessary* Ability to work in a team environment, demonstrating a positive and supportive attitude* Strong problem-solving and decision-making skills, with the ability to think critically and creativelyCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our people and providing opportunities for growth and development.As a Lost and Found Customer Service Representative, you will have access to:* Ongoing training and development programs, designed to enhance your skills and knowledge* Opportunities for advancement and career growth, within the Lost and Found Department and beyond* A dynamic and supportive work environment, with a focus on collaboration and teamwork* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time offWork Environment and Company Cultureblithequark is committed to creating a work environment that is inclusive, diverse, and supportive.Our team is passionate about delivering exceptional service and making a positive impact on our customers and the community. As a Lost and Found Customer Service Representative, you will be part of a dynamic team that values:* Collaboration and teamwork, with a focus on achieving common goals* Innovation and creativity, with a willingness to think outside the box* Customer satisfaction, with a commitment to delivering exceptional service* Diversity and inclusion, with a focus on creating a welcoming and inclusive work environment* Professional development and growth, with opportunities for advancement and career growthCompensation, Perks, and BenefitsAs a Lost and Found Customer Service Representative, you will be rewarded with a competitive compensation package, including:* Starting hourly rate of $19.00, with opportunities for advancement and salary increases* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off* Ongoing training and development programs, designed to enhance your skills and knowledge* Opportunities for advancement and career growth, within the Lost and Found Department and beyond* A dynamic and supportive work environment, with a focus on collaboration and teamworkIf you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you and learning more about your qualifications and experience. Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives.