Experienced Customer Service Representative/Dispatcher – Remote Opportunity with blithequark

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of indoor heating and air conditioning solutions, as a Customer Service Representative/Dispatcher. About blithequarkFounded in 1979, blithequark has grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia.Our commitment to comfort and customer satisfaction has earned us a reputation for excellence in the industry. We take pride in our values-driven approach, which emphasizes teamwork, integrity, and a passion for delivering exceptional results. Job RoleAs a Customer Service Representative/Dispatcher with blithequark, you will play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:* Maintaining our customer database, ensuring accurate and up-to-date information* Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates* Routing technicians based on location, ensuring timely and efficient service delivery* Maintaining a positive team atmosphere with all members of the dispatch team* Collaborating with colleagues to resolve customer issues and concernsScheduleOur flexible schedule offers the perfect blend of work-life balance and remote work opportunities.You will work from home Monday through Friday, with the exception of Wednesdays, when you will be required to work in our Chantilly office. Your schedule will be as follows:* Monday-Friday:Remote work from home, 8:00 AM - 5:00 PM (with a one-hour lunch break)* Wednesday: In-office work in Chantilly, 8:00 AM - 5:00 PM (with a one-hour lunch break)QualificationsTo succeed in this role, you will need:* Previous call center experience, with a minimum of one year of experience* The ability to type at a speed of approximately 70 words per minute* Excellent communication and interpersonal skills, with the ability to handle high call volumes* Strong problem-solving skills, with the ability to work independently and as part of a team* Familiarity with main cities and locations in Northern Virginia* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)Remote Work RequirementsTo ensure your success in a remote work environment, you will need to provide:* High-speed internet access* A quiet workspace with minimal background noiseBenefits and CultureAt blithequark, we believe in taking care of our employees and providing a comprehensive benefits package.You can expect:* Medical, dental, vision, STD, LTD, and life insurance* 401(k) retirement plan with a company match* Seven paid holidays per year* Paid vacation and personal days* Continued education and professional development opportunities, including periodic classesWhy Join blithequark? As a Customer Service Representative/Dispatcher with blithequark, you will have the opportunity to:* Work for a leading provider of indoor heating and air conditioning solutions* Develop your skills and expertise in a dynamic, fast-paced environment* Collaborate with a talented team of professionals who share your passion for customer service* Enjoy a comprehensive benefits package and competitive compensation* Pursue ongoing education and professional development opportunitiesIf you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Please through our website, and we will be in touch to discuss your qualifications further. Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Contact UsIf you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!