Experienced Customer Service Manager – Delivering Exceptional Experiences at blithequark

At blithequark, we're on a mission to create the world's happiest family by spreading happiness through exceptional experiences. As a leading pest control company, we're dedicated to treating every customer, employee, partner, and community like family. We're now seeking an experienced Customer Service Manager to lead our team of Customer Service Representatives and drive operational excellence. About blithequark blithequark is one of the fastest-growing pest control companies in the country, with a commitment to delivering exceptional experiences to our customers, employees, partners, and communities. Our purpose is to spread happiness, and we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe that every individual has the potential to make a meaningful contribution, and we're dedicated to fostering a culture of growth, learning, and innovation. Job Summary As a Customer Service Manager at blithequark, you'll be responsible for leading a team of Customer Service Representatives to provide exceptional service to our customers while overseeing office and administrative duties. You'll work closely with leadership to identify customer trends and operational inefficiencies, and collaborate to resolve issues and improve service delivery. If you're a customer-centric leader with a passion for driving operational excellence, we want to hear from you! Key Responsibilities * Plan, coordinate, and supervise the activities of the Customer Service Representative(s) to ensure customer relationships are maintained and operational objectives are met. * Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. * Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. * Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. * Develop and implement process improvements to enhance customer satisfaction and operational efficiency. * Collaborate with cross-functional teams to resolve customer complaints and issues. * Analyze customer feedback and data to identify trends and areas for improvement. * Develop and maintain relationships with key stakeholders, including customers, employees, and partners. Qualifications * High School Diploma or GED. * 2+ years of customer service and/or conflict resolution experience. * 1+ year of customer service management experience. * Pest Management Software Systems experience is preferred. * Ability to use computers and telephone systems is essential. * Strong communication, leadership, and problem-solving skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. Essential Skills and Competencies * Strong customer service skills, with a focus on delivering exceptional experiences. * Leadership and management skills, with the ability to motivate and develop a team. * Analytical and problem-solving skills, with the ability to identify trends and areas for improvement. * Communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and partners. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong attention to detail and organizational skills. * Ability to adapt to changing priorities and deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Manager, you'll have opportunities to: * Develop your leadership and management skills through training and development programs. * Collaborate with cross-functional teams to drive operational excellence and improve customer satisfaction. * Participate in regular feedback and coaching sessions to ensure you're meeting your goals and objectives. * Access a range of learning resources, including online training programs and industry conferences. Work Environment and Company Culture blithequark is a dynamic and inclusive work environment that's committed to fostering a culture of growth, learning, and innovation. As a Customer Service Manager, you'll work in a climate-controlled office with a quiet to moderate noise level. You'll have access to a range of benefits, including: * Competitive pay and benefits package. * Comprehensive medical, dental, and vision insurance options. * Short-term and long-term disability coverage, plus voluntary life insurance. * 401(k) with a competitive match. * Access to the Employee Assistance Program (EAP). * Discounted pest control services for employees and their friends/family. Compensation and Benefits We offer a competitive pay and benefits package, including: * Compensation range depending on experience: $48,000. * Paid sick and vacation time along with 10 company-paid holidays. * Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). * Short-term and long-term disability coverage, plus voluntary life insurance. * 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%. * Access to the Employee Assistance Program (EAP). * Discounted pest control services for employees and their friends/family. If you're a customer-centric leader with a passion for driving operational excellence, we want to hear from you! Please apply including your resume and a cover letter, through our website. We can't wait to hear from you!