Experienced Customer Service Representative – Retail Store Operations and Customer Experience

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced retail environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Service Representative. As a key member of our retail store operations team, you will play a vital role in ensuring our customers receive the highest level of service, while also contributing to the overall success of our store. About blithequarkAt blithequark, we are committed to providing our customers with an unparalleled shopping experience.Our team of dedicated professionals is passionate about delivering exceptional service, while also fostering a positive and inclusive work environment. As a leading retail organization, we are constantly evolving and innovating to meet the changing needs of our customers. If you share our passion for customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Key ResponsibilitiesAs a Customer Service Representative at blithequark, you will be responsible for:* Providing exceptional customer service skills in all interactions, ensuring that every customer leaves our store feeling valued and satisfied* Ensuring all cash handling policies are followed explicitly, maintaining the highest level of accuracy and integrity* Restocking all store items as directed by the Store Manager or customer needs, ensuring that our shelves are always fully stocked and visually appealing* Selling to every customer, regardless of what they purchase, driving sales and revenue growth through effective upselling and cross-selling techniques* Performing all duties related to serving our customers, including answering questions, resolving issues, and providing product recommendations* Providing training assistance to new Customer Service Representatives, helping to onboard and develop our team members* Submitting grocery orders for approval, ensuring that our store is always stocked with the products our customers want* Creating visually attractive displays for our customers, showcasing our products in a way that drives sales and engagement* Reviewing, completing, and suggesting changes to all build-to's, ensuring that our store is always optimized for sales and customer experience* Providing feedback for the fast food service area of the store, helping to drive improvements and enhancements* Completing reports assigned by the Store Manager, ensuring that our store is always running smoothly and efficiently* Accepting applications to be considered for employment, helping to build our team and drive business growth* Following company procedures when working with vendors, including checking in orders and verifying quantities* Adhering to all company policies and procedures, maintaining the highest level of integrity and professionalism* Preparing and finalizing shift close-out reports, ensuring that our store is always accurately accounted for* Inspecting store facilities/equipment for safety, cleanliness, and proper working order, identifying areas for improvement and driving enhancements* Completing all price changes and promotional price changes, ensuring that our store is always up-to-date and competitive* Documenting and reporting safety incidents or injuries, maintaining a safe and healthy work environment* Documenting and reporting maintenance requests, ensuring that our store is always well-maintained and functionalRequirementsTo be successful as a Customer Service Representative at blithequark, you will need:* A high school diploma or GED, with a strong foundation in customer service and retail operations* Outstanding customer service skills, with a passion for delivering exceptional service and building strong relationships with customers* Reliable transportation and the ability to arrive at the store on time, with a flexible schedule that includes working all shifts and days of the week* A positive attitude and a commitment to promoting the company and being a team player* Basic computer skills, with the ability to navigate our point-of-sale system and other retail software* Good people interaction skills, with the ability to communicate effectively with customers, colleagues, and management* The ability to work as scheduled by the Store Manager, with a flexible schedule that may exceed 40 hours per week during hard-to-staff timesWhat We OfferAs a Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including:* Competitive hourly rate and opportunities for advancement* Comprehensive training and development programs, including on-the-job training and ongoing education* A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional service* Opportunities for career growth and advancement, with a clear path for progression and development* A range of benefits and perks, including health insurance, paid time off, and employee discountsIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Customer Service Representative role at blithequark.Please apply including your resume and a cover letter, to our online application portal. We look forward to hearing from you and exploring how you can contribute to our team!