Experienced Bi-lingual Customer Support Representative – Spanish or French – Claims Support Specialist

Are you a highly motivated and customer-focused individual with excellent communication skills in Spanish or French? Do you have a passion for delivering exceptional support to clients and agents in a fast-paced claims environment? If so, we invite you to join blithequark as a Bi-lingual Customer Support Representative – Spanish or French – Claims Support Specialist. In this critical role, you will provide top-notch support to our clients, agents, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues.Job OverviewAs a Bi-lingual Customer Support Representative – Spanish or French – Claims Support Specialist, you will be an integral part of our claims team, working closely with agents, clients, and customers to resolve claims-related issues. You will be responsible for communicating effectively with all levels of the organization, ensuring the proper documentation, adjudicating claims per the terms and conditions of the contract, utilizing available resources, and meeting schedule expectations.Your exceptional communication skills, attention to detail, and analytical problem-solving abilities will enable you to navigate complex situations and drive the status of claims within our Safe-Guard system. Job Responsibilities• Handle claims-related calls per work schedule, performing within defined metrics• Order inspections when applicable• Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor• Develop a master understanding of clients, agents, and contract terms and conditions• Understand exceptions based upon dealership, agent, or client as noted in system• Escalate issues to team lead, supervisor, or managers when unable to de-escalate• Notify Supervisor when possible fraud is suspected• Participate in all training as required to perform the duties of the role• Keep record phone calls and transmit claim forms to Dealership or Repair Facility• Drive the status of the claim within the Safe-Guard system• Receive documentation and organize by claim number• Order an appraisal when claim is over threshold amount or possible fraud• Send letters to customers and copy dealership if necessary• Send missing information letters to customers if documents are missing and copy Dealership if necessary• Notate the system• Adhere to Quality Assurance Guidelines• Ensure premium is first received from Dealership before issuing checksJob Requirements• High School Diploma or equivalent• Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment• Proficient computer skills and the ability to troubleshoot and service policy issues• Strong interpersonal, analytical, and problem-solving skills• Superior verbal/written skills and communications skills• Ability to exercise sound judgment when interacting with customers and vendors• Attention to detail and ability to handle complex situations• Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)• High attention to detail, good attendance, spelling, mathematical, grammar• Ability to analyze complex-detailed reports• Must be authorized to work in the U.S• Must be able to successfully pass a background checkJob Preferences• Experience within Automotive Industry• College degree• 2+ years of experience in a high-volume Call Center• 2+ years of experience in automotive insurance or warranty claims• 1+ year of experience with in an automotive repair or tech role• Bilingual or Trilingual with the ability to read, write, and speak English and French and/or Spanish in a business settingAbout blithequarkblithequark is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine, and motorcycle/powersports industries.We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under blithequark contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada. Company Benefits• Medical, Dental, and Vision Insurance• Flexible Spending Account• Health Savings Account• 401(k) Plan with Company Match• Company-paid Short-Term and Long-Term Disability• Company-paid Life Insurance• Paid Holidays and Vacation• Employee Referral Program• Employee Assistance Program• Wellness Programs• Paid Community Service Opportunities• Tuition Reimbursement• Ongoing Training & Personal Development• And More!Work Environment and Company CultureAt blithequark, we value our employees and strive to create a positive and inclusive work environment. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We offer a dynamic and fast-paced work environment, where you will have the opportunity to grow and develop your skills. Our team is passionate about delivering exceptional support to our clients and customers, and we are committed to making a positive impact in the communities we serve.Career Growth Opportunities and Learning BenefitsAs a Bi-lingual Customer Support Representative – Spanish or French – Claims Support Specialist, you will have the opportunity to develop your skills and advance your career within blithequark. We offer ongoing training and personal development opportunities, as well as tuition reimbursement and education assistance programs. Our company is committed to helping you grow and succeed in your career, and we offer a range of benefits and perks to support your professional development.If you are a motivated and customer-focused individual with excellent communication skills in Spanish or French, we invite you to apply for this exciting opportunity. Please through our official job platform, and we will review your qualifications and experience. We look forward to hearing from you and learning more about your qualifications. Equal Opportunity Employerblithequark is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability, or protected veteran status, or any other status or characteristic protected by federal, state, or local law.