Experienced Online Customer Service Associate – Join blithequark's Dynamic Team in New Orleans

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! blithequark, a rapidly growing sustainable activewear brand based in the vibrant city of New Orleans, is seeking a dedicated and personable Online Customer Service Associate to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive top-notch support and service.You will be responsible for facilitating and printing online order picking tickets, managing returns, and providing exceptional customer service via phone and email. If you're a team player with a positive attitude, excellent communication skills, and a willingness to learn, we want to hear from you! About blithequarkblithequark is a leader in the sustainable activewear industry, and we're proud to be based in the heart of New Orleans. Our brand is built on a passion for creating high-quality, eco-friendly apparel that inspires people to live their best lives.We're committed to making a positive impact on our community and the environment, and we're looking for like-minded individuals to. ResponsibilitiesAs a blithequark Online Customer Service Associate, you will be responsible for:* Coordinating the printing and distribution of online pick tickets multiple times daily* Assisting customers via phone and email ticketing system to make order changes, place orders, and resolve issues* Checking in and completing all online returns* Answering all inbound phone calls and routing to the appropriate team member when necessary* Assisting the warehouse picking team with questions on tickets and orders* Performing other duties and responsibilities as assigned and directedRequirementsTo be successful in this role, you will need:* An associate's degree or higher (relevant work experience may be considered as a substitute for degree)* A professional and polite attitude and demeanor* Previous experience in customer service and with web-based customer service platforms (a plus)* The ability to learn and take constructive direction* General computer skillsEssential Skills and CompetenciesTo excel in this role, you will need to possess:* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and troubleshooting skills* Ability to learn and adapt to new software systems and processes* Excellent customer service skills, with a focus on providing exceptional experiences* Ability to work independently and as part of a teamCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As an Online Customer Service Associate, you will have the opportunity to:* Learn multiple aspects of the apparel business from one of the leaders in the industry* Develop your customer service and problem-solving skills* Work with a talented team of professionals who are passionate about delivering exceptional experiences* Participate in ongoing training and development programs to enhance your skills and knowledgeWork Environment and Company Cultureblithequark is a dynamic and fast-paced work environment that is passionate about delivering exceptional experiences.Our company culture is built on a commitment to:* Providing exceptional customer service* Embracing innovation and creativity* Fostering a positive and inclusive work environment* Supporting the growth and development of our employeesCompensation, Perks, and BenefitsAs a full-time, hourly employee of blithequark, you will be eligible for:* Competitive hourly rate* Benefits package, including medical, dental, and vision insurance* Opportunities for overtime pay* Paid time off and holidays* Access to ongoing training and development programs* A fun and dynamic work environment with a passionate team of professionalsIf you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications!