Experienced Customer Service Representative – Remote (Paid Training/No Experience) at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative –Remote (Paid Training/No Experience) and embark on a rewarding career journey that combines your skills, passion, and heart. About blithequarkAt blithequark, we're driven by a single, clear purpose: Bringing our heart to every moment of your health.Our purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.Job SummaryAs an Experienced Customer Service Representative –Remote (Paid Training/No Experience) at blithequark, you will be the single-point-of-contact for plan sponsors, members, and providers, providing customized interactions based on customer preference and individualized needs. You will create an emotional connection with our members by understanding and engaging the member to the fullest, anticipating customer needs, and providing related information to answer the unasked questions. Key Responsibilities* Answer questions and resolve issues as a single-point-of-contact based on phone calls from plan sponsors, members, and providers.* Provide customized interaction based on customer preference and individualized needs, creating an emotional connection with our members. * Fully understand the member's needs by building a trusting and caring relationship with the member. * Anticipate customer needs and provide related information to answer the unasked questions. * Use customer service threshold framework to make financial decisions to resolve member issues. * Educate and assist customers on various elements of benefit plan information and available services created to enhance the overall customer service experience.* Utilize all relevant information to effectively influence member engagement. * Take immediate action when confronted with a problem or made aware of a situation. * Take ownership of each customer contact to resolve their issues and connect them with additional services as appropriate. * Identify member needs beyond the initial inquiry by answering the unasked questions. * Resolve issues without or with limited management intervention. * Provide education to members to support them in managing their health.* Respond quickly to meet customer needs and resolve problems while avoiding over-committing. * Other activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility. * Process claim referrals, new claim hand-offs, and escalate issues as appropriate through the system for grievances and appeals. * Initiate out-reach/welcome calls to ensure constituents expectations are met or exceeded. * Identify trends and any emerging customer service issues and work to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.* Partner with other departments to deliver client-specific presentations. * Coordinate efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service. * Work collaboratively with colleagues to deliver the best customer experience. * Seek to understand the customer, including circumstances, problems, expectations, and needs. * Ask probing questions to identify the underlying customer needs. * Appropriately transition conversations to explore possibilities for extending customer interactions.* Guide members to the appropriate health resource. Offer alternatives where appropriate. * Act with the best interest of the customer in mind and central to all interactions. * Collaborate with colleagues and co-workers to deliver a world-class customer experience. * Serve as SME providing technical assistance when needed on call-related issues, products, and/or system applications delivery matters. * May participate in preparation and presentation of client-specific presentations. * May track and trend data.Coach, train, and assist in the development of call center staff, as required. * Participate in and/or lead special projects/initiatives addressing service issues, as necessary. * Provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools as needed. * Deliver internal quality reviews. * Provide appropriate support in third-party audits when required. Document and track all contacts, events, and outcomes with clients using appropriate systems and processes.Essential Qualifications* Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. * Must live in the East Coast in Eastern Time zone. Preferred Qualifications* Effective organizational skills and ability to manage multiple tasks. * Effective communication skills, both verbal and written. Education* High School Diploma Required. Compensation and BenefitsThe typical pay range for this role is:$17.00 – $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. blithequark also offers numerous well-being programs, education assistance, free development courses, a bolthires store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping you grow and develop your skills and career. As an Experienced Customer Service Representative –Remote (Paid Training/No Experience), you'll have access to a range of learning and development opportunities, including:* Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to take on new challenges and responsibilities. * Collaborative and supportive team environment.* Recognition and rewards for outstanding performance. * Opportunities for career advancement and professional growth. Work Environment and Company CultureAt blithequark, we're proud of our inclusive and supportive work environment. We believe that every team member deserves to feel valued, respected, and empowered to contribute their best work. Our company culture is built on the following values:* Heart: We put our heart into everything we do, from delivering exceptional customer experiences to supporting our colleagues and communities.* Empathy: We understand and care about the needs and perspectives of our customers, colleagues, and communities. * Innovation: We're always looking for new and better ways to deliver solutions that make health care more personal, convenient, and affordable. * Collaboration: We work together as a team to achieve our goals and make a meaningful impact in the lives of others. * Integrity: We're committed to doing the right thing, even when it's hard, and to being transparent and honest in all our interactions.If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to and at blithequark. We anticipate the application window for this opening will close on: 02/24/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.