Experienced Customer Service Representative & Receptionist – Remote Opportunity with blithequark

Are you a highly skilled and customer-focused individual looking for a remote opportunity with a dynamic company? Do you have a passion for delivering exceptional service and ensuring customer satisfaction? If so, we invite you to join blithequark as an Experienced Customer Service Representative & Receptionist. In this role, you will be responsible for providing top-notch customer service, managing customer inquiries, and scheduling appointments using our cutting-edge CRM system. About blithequark blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on our customers' lives, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Job Summary As an Experienced Customer Service Representative & Receptionist, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone, email, and social media. You will be responsible for scheduling appointments, managing customer records, and ensuring seamless communication with our team. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Responsibilities * Answer inbound calls from potential and existing customers, providing exceptional service and support * Respond to customer questions about our services and processes, ensuring accurate and timely information * Schedule appointments using our House Call Pro CRM system, ensuring seamless communication with our team * Filter and manage spam calls effectively, minimizing disruptions to our customers and team * Conduct follow-up calls with customers after appointments to ensure satisfaction and gather feedback * Handle social media inquiries and respond to online customer questions, providing timely and accurate information * Manage social media posts and customer engagement on social platforms, ensuring a positive and engaging experience * Perform daily administrative and operational tasks, including data entry and record-keeping * Convert leads into scheduled appointments and new customers, driving business growth and revenue * Maintain organized customer records and appointment scheduling, ensuring accurate and up-to-date information Requirements * Strong English communication skills with clear speaking ability * Experience in customer service or receptionist roles, with a proven track record of delivering exceptional service * Familiarity with CRM systems, with experience using House Call Pro preferred * Ability to handle inbound sales conversations effectively, with a focus on customer satisfaction and conversion * Basic social media management capabilities, including creating and scheduling posts and engaging with customers * Professional phone manner and customer-facing experience, with a focus on delivering exceptional service * Ability to work independently and manage multiple tasks, with a focus on prioritization and time management * Willingness to learn and adapt to company processes, with a focus on continuous improvement and growth Benefits As an independent contractor with blithequark, you'll enjoy a range of benefits, including: * HMO coverage for eligible locations * Permanent work-from-home arrangement, allowing you to work from anywhere * Immediate hiring, with a steady freelance job and opportunities for growth and development * Ability to set your own schedule and work at your own pace, with flexibility to meet the needs of our customers and team What We Offer * Competitive hourly rates, based on your performance and experience * Opportunities for growth and development, with a focus on continuous learning and improvement * A dynamic and supportive team, with a focus on collaboration and innovation * A range of benefits and perks, including HMO coverage and permanent work-from-home arrangement If you're a highly skilled and customer-focused individual looking for a remote opportunity with a dynamic company, we encourage you to apply for this exciting role. Please apply including your resume and a cover letter, to. We can't wait to hear from you! About the Application Process The application process for this role will involve a series of assessments and interviews, designed to evaluate your skills, experience, and fit for the role. We'll be looking for candidates who are passionate about delivering exceptional customer service, have excellent communication skills, and are able to work independently and manage multiple tasks. Equal Opportunities Employer blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds, experiences, and perspectives. If you're a highly skilled and customer-focused individual looking for a remote opportunity with a dynamic company, we encourage you to apply for this exciting role. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with candidates and answer any questions you may have. Thank you for considering this opportunity with blithequark. We look forward to hearing from you!