Experienced Customer Service Representative – Multinational Environment at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we have an exciting opportunity for you to join blithequark as an Experienced Customer Service Representative in our Austin, TX office. About blithequarkAt blithequark, we're a multinational company with a presence in over 100 countries, driven by a passion for innovation and sustainability. Our purpose is to inspire people through innovative and sustainable spaces, and we're the world-leading producer of architectural and decorative surfaces.Our products are designed to provide innovative and functional solutions for home and business spaces, such as kitchen and bath worktops, outdoor open spaces, and facades. What You'll DoAs an Experienced Customer Service Representative at blithequark, you'll be the key liaison between our customers and our company, delivering exceptional customer service and support. Your responsibilities will include:* Handling general inquiries regarding pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections* Developing and maintaining customer relationships by handling different operative responsibilities* Processing, monitoring, and following up on customer purchasing orders* Ensuring effective service and administrative support to customers by providing material delivery information and following up on order status* Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication* Creation of invoices and corrections, if necessary, as well as returns of material* Scheduling visits to the showroom, leading material views & reservation of specific material* Solving customer issues from the order to delivery and maintaining customer account receivables* Providing customer support over the phone, face-to-face, and via email* Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force* Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials* Logging and attending to daily visitors and events, recording each visitor/event into SalesForce* Supporting the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets* Other tasks upon request of the managerWhat You Need to SucceedTo excel in this role, you'll need:* 3+ years of experience in Customer Service* 2+ years of experience with invoicing and order entry* High School Diploma/GED* College degree (desired)* Computer literacy to a relatively high standard: Outlook, Excel, Word* Use of SAP, ERP, or order system (desired)* Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization* Ability to multi-task and work in an extremely fast-paced environment* Exceptional customer-facing and interpersonal skills, both written and verbalWhat We OfferAs a valued member of our team, you'll enjoy:* A dynamic and multinational environment with opportunities to grow and develop your skills* A competitive hourly range of $19-$21* Potential Annual Award depending on individual performance and Company performance* Comprehensive benefits package, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability, and Basic Life and Supplemental Insurance* 401(k) Retirement Plan eligibility* Paid time off, including vacation time, sick time, and floating holidays* Opportunities for career growth and professional developmentIf you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.at blithequark and be part of a dynamic and multinational company that's shaping the future of architectural and decorative surfaces. To apply for this role, please visit our website at [jobs.blithequark.com]( and search for the Austin Customer Service Representative position. We look forward to hearing from you! Equal Opportunity Employerblithequark is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to providing a work environment free of discrimination and harassment, and all employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.