Manager, Sales and Customer Service – Retail Store Leadership Opportunity at blithequark

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Manager, Sales and Customer Service. As a key member of our retail leadership team, you will be responsible for driving sales growth, building a high-performing team, and creating a welcoming and inclusive store environment that exceeds customer expectations. About blithequarkblithequark is more than just a store – we're a story that has captured the hearts and minds of America for over 160 years.Our story is one of innovation and tradition, inspiring stores and irresistible products that create memorable moments for our customers and colleagues. As a leader at blithequark, you will be part of a dynamic and inclusive environment that values creativity, excellence, and community. Job OverviewAs a Manager, Sales and Customer Service, you will be responsible for leading a team of sales associates and customer service representatives to deliver exceptional customer experiences and drive sales growth.Your passion for customer service, leadership, and sales will drive our team to maintain a welcoming and ready sales floor, exceeding sales goals and upholding blithequark's standards for customer service. Key Responsibilities• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences. • Exceed sales goals by leading blithequark initiatives through coaching and recognition, optimizing productivity and efficiency. • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.• Manage selling support, including the stockroom, signing, equipment, and merchandising. • Support other operational areas such as OMNI, Style, and Asset Protection. • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover. • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas. • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. • Work a flexible retail schedule, including days, evenings, holidays, and weekends. Essential Qualifications• Bachelor's degree or equivalent work experience in a related field. • Proven leadership and team-building skills, with the ability to build, lead, and motivate a productive, enthusiastic team. • Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.• Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency. • Analytical skills, with the ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies. • Operational management experience, with the ability to manage selling support activities, including stockroom, signing, equipment, and merchandising. • Cross-functional support skills, with the ability to support other operational areas such as OMNI, Style, and Asset Protection.• Talent development skills, with the ability to conduct talent analysis, establish career progression plans, and retain top talent. • Conflict resolution skills, with the ability to address complaints and resolve problems with colleagues. • Strong communication skills, with the ability to consistently communicate clearly and effectively with colleagues, customers, and management. Preferred Qualifications• Experience working in a retail environment, with a focus on sales and customer service. • Strong technical skills, with proficiency in bolthires suite, computers, and handheld devices.• Ability to work a flexible retail schedule, including days, evenings, holidays, and weekends. What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:• Merchandise discounts• Performance-based incentives• Annual merit review• Employee Assistance Program with mental health counseling and legal/financial advice• Tuition reimbursementAbout blithequarkNow is an exciting time for a blithequark career as we continue to focus on creating exciting and memorable experiences for every blithequark customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your blithequark colleagues and customers.If you are a results-driven leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Manager, Sales and Customer Service role at blithequark. Please visit our website to and of dedicated professionals who are shaping the future of retail.