Experienced Customer Service Representative – Inbound Call Center Specialist – No Sales, Full-Time Positions at blithequark

Are you a people person with excellent communication skills, looking for a challenging and rewarding role in a dynamic environment? Do you have a passion for delivering exceptional customer service and ensuring public safety? If so, we invite you to join blithequark as a Customer Service Representative in our Inbound Call Center, where you will play a vital role in providing top-notch support to excavators, homeowners, and facility operators across the state. About blithequarkblithequark is a leading provider of technical and emergency damage prevention services for Gopher State One Call, a statewide non-profit organization.Our mission is to ensure the safe and efficient excavation of underground utilities, while also promoting public safety and environmental protection. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization. Job SummaryWe are seeking highly motivated and customer-focused individuals to join our Inbound Call Center team as Customer Service Representatives. In this role, you will be responsible for handling incoming telephone requests from customers, providing technical support and assistance, and ensuring that all calls are resolved efficiently and effectively.As a Customer Service Representative, you will be the first point of contact for our customers, and your excellent communication skills, attention to detail, and problem-solving abilities will be essential in delivering exceptional customer service. Key Responsibilities* Answer inbound calls from customers and respond to their queries in a professional and courteous manner* Obtain information from customers about their work sites and enter this information into a ticket format* Identify work sites on a mapping system similar to bolthires Maps* Provide technical support and assistance to customers, including answering questions and resolving issues* Maintain accurate records of customer interactions and update records as necessary* Work effectively and independently in a home or office environment* Collaborate with colleagues to achieve team goals and objectives* Participate in ongoing training and development to improve customer service skills and knowledgeEssential Qualifications* High school diploma or GED* Excellent written and oral communication skills* Ability to listen and problem-solve effectively* General computer skills, including proficiency in bolthires Office and bolthires Suite* Ability to work effectively and independently in a home or office environment* Self-motivated and able to work independently* Willingness to work overtime based upon the business needs of the call center* Availability to work during operating hours of the call center* Must pass a criminal background checkPreferred Qualifications* Previous customer service experience, preferably in a call center environment* Experience working with mapping systems and digital maps* Knowledge of public safety and damage prevention principles* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong problem-solving and analytical skills* Ability to work effectively in a team environment and build strong relationships with colleaguesBenefits and Perks* Competitive hourly rate of $15.00 per hour, plus quarterly performance bonuses* Comprehensive benefits package, including medical, dental, and life insurance at a minimal bolthires* Paid vacations/personal/sick time (PTO)* 401(k) plan with company matching* Casual, friendly work environment* Opportunity to work from home after training* Ongoing training and development to improve customer service skills and knowledge* Recognition and rewards for outstanding performance and contributions to the teamWork Environment and Culture* Our call center is a dynamic and fast-paced environment, where you will have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer service.* We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive and respectful of all employees. * Our team is committed to providing top-notch support to our customers, and we encourage collaboration, innovation, and continuous improvement. * We offer a range of benefits and perks to support the well-being and success of our employees, including flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance.If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Testing and Interview ProcessChosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, and no walk-ins are allowed. No phone calls, please.If your application meets our requirements, we will contact you to schedule a test and interview. Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and development. EOE/Drug-Free Employerblithequark is an EOE/Drug-Free Employer and requires all employees to pass a criminal background check and adhere to our company's policies and procedures.Job Type: Full-time* Pay: From $15.00 per hour* Expected hours: 40 – 45 per week* Benefits:+ 401(k)+ 401(k) matching+ Dental insurance+ Health insurance+ On-the-job training+ Paid time off+ Work from home* Shift:+ Day shift+ Evening shift+ Morning shift* Work Location: Remote