Experienced Customer Service Representative for Tax Software Support – Flexible Hours and Remote Work Opportunity at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of tax software solutions, committed to making tax preparation easier and more accessible for individuals and businesses alike. As a pioneer in the industry, blithequark has been at the forefront of innovation, leveraging cutting-edge technology to deliver exceptional customer experiences. With a strong focus on customer satisfaction and a passion for empowering individuals to take control of their financial lives, blithequark is now seeking talented and enthusiastic Customer Service Representatives to join its team.Role Highlights and Benefits As a Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home, setting your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday. This role offers a unique blend of flexibility, autonomy, and support, allowing you to thrive in a dynamic and fast-paced environment. Some of the key highlights and benefits of this role include: Competitive hourly rate of $18.50 per hour $5.00 per hour Turbo Bonus Boost, available from April 9th through 15th, with unlimited hours available $310 Certification bonus, earned upon completion of the fast 20-hour certification program Flexible scheduling, with a minimum of 30 hours per week required, and the option to work more hours as desired Ongoing support and training, including assignment to a Subject Matter Expert (SME) and a Marketplace Performance Specialist (MPS) as your advocateKey Responsibilities and Expectations As a Customer Service Representative at blithequark, your primary responsibility will be to provide exceptional support to customers, answering their questions and concerns regarding blithequark's tax software products.Some of the key areas of focus will include: Responding to customer inquiries via phone, email, or chat, in a timely and professional manner Assisting customers with basic navigation, downloading, logging in, and importing documents Providing support with printing and filing, as well as answering basic tax questions Utilizing problem-solving skills to resolve customer issues and concerns Collaborating with internal teams, including SMEs and MPSs, to ensure seamless customer experiences Essential Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: Strong communication and interpersonal skills, with the ability to articulate solutions clearly and empathetically Excellent problem-solving and analytical skills, with the ability to understand and empathize with customer needs Ability to work independently, with minimal supervision, in a remote work environment Strong technical skills, with the ability to navigate complex software systems and troubleshoot issues High school diploma or equivalent required, with a strong preference for candidates with previous customer service experience Preferred Qualifications and Skills While not required, the following preferred qualifications and skills will be considered an asset: Previous experience in customer service, technical support, or a related field Basic knowledge of tax software and principles, although not required Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing situations Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneouslyCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As a Customer Service Representative, you will have access to ongoing training and support, including:Comprehensive certification program, designed to equip you with the knowledge and skills necessary to succeed in this role Ongoing coaching and feedback, to help you refine your skills and address areas for improvement Opportunities for career advancement, with a strong focus on promoting from within Access to a wide range of training resources, including online courses, webinars, and workshops Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment.As a remote worker, you will be part of a virtual team, with access to a range of tools and resources to help you stay connected and engaged. Some of the key highlights of our company culture include: A strong focus on work-life balance, with flexible scheduling and remote work options A collaborative and supportive team environment, with a strong emphasis on teamwork and communication A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive workplace A range of employee recognition and reward programs, designed to recognize and reward outstanding performanceCompensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Hourly rate of $18.50 per hour, with opportunities for overtime and bonus payComprehensive benefits package, including medical, dental, and vision coverage 401(k) matching program, with a strong focus on supporting employee retirement goals A range of perks and discounts, including access to exclusive employee discounts and promotions Conclusion and Call to Action If you are a motivated and enthusiastic individual, with a passion for customer service and a desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity at blithequark.As a Customer Service Representative, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to and start your journey with blithequark today!