Experienced Customer Project Manager – Driving Customer Satisfaction and Project Success at blithequark

Are you a seasoned project management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Project Manager. At blithequark, we're committed to pushing the boundaries of innovation and excellence in the industry. Our team of dedicated professionals is driven by a shared vision of delivering outstanding results that exceed our customers' expectations. As a key member of our team, you'll play a pivotal role in shaping the future of our company and making a lasting impact on our customers' lives. About blithequark blithequark is a leading organization in the industry, renowned for its cutting-edge solutions and commitment to customer satisfaction. Our team of experts is passionate about delivering exceptional results, and we're dedicated to creating a work environment that fosters collaboration, creativity, and innovation. Job Summary As an Experienced Customer Project Manager at blithequark, you'll be responsible for managing complex customer projects from inception to completion, ensuring high levels of customer satisfaction and successful project outcomes. You'll work closely with our R&D teams, customers, and stakeholders to deliver projects that meet or exceed customer expectations. Key Responsibilities * Project planning and execution, including scope, quality, timelines, deliverables, and budget across multiple projects * Managing change and project scope to minimize additional unfunded work and maximize funded change requests * Building strong customer relationships with an understanding of their business challenges and priorities across multiple accounts * Working collaboratively with R&D teams to create and prioritize work items in the product backlog in line with customer plans and commitments * Proactive and regular communication with customers to ensure a shared understanding of status, risks, and assumptions using a combination of reports and verbal communication * Supporting the culture of continuous improvement within Professional Services to improve project outcomes for our customers and blithequark * Managing project dependencies and impediments, particularly dependencies met by the customers * Proactive management of costs vs budget Essential Qualifications * Holder of a degree in electronic engineering, software engineering, or computer science * Significant experience of managing multiple software projects in a customer-facing role * Experience in managing customer expectations and building strong relationships * Excellent communication skills * Familiar with Agile development methodologies and roles, in particular Product Owner and Scrum Master * Ability to quickly learn and understand complex technical concepts and a background in consumer video or broadband technologies * Negotiation skills to agree scope and timelines with customers * Experience of using Atlassian tools (Jira, Confluence) and Microsoft Project * Strong leadership skills to help guide and motivate R&D teams * Fluent in English Preferred Qualifications * Experience working in a similar role within the industry * Knowledge of industry-specific technologies and trends * Experience with project management tools and methodologies * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines Why Join blithequark? At blithequark, we're committed to creating a work environment that fosters collaboration, creativity, and innovation. We believe in the importance of diversity and inclusion, and we're dedicated to cultivating a workforce that reflects the diversity of our customers and the communities we serve. Benefits and Perks * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible working hours and remote work options * Access to the latest industry technologies and tools * Opportunities to work on high-profile projects and contribute to the company's success If you're a motivated and experienced project management professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. Equal Opportunities Employer blithequark is an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and free from discrimination. Contact Us If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form. We're happy to discuss any questions or concerns you may have about the role or the application process. Don't miss this opportunity to join our dynamic team at blithequark. and take the first step towards a rewarding and challenging career as an Experienced Customer Project Manager.