Experienced Customer Supply Chain Partner – Strategic Account Management for Retail Customers at blithequark

Are you a seasoned professional with a passion for supply chain management and customer service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Supply Chain Partner, where you will play a pivotal role in ensuring seamless end-to-end supply chain operations and strategic alignment for our esteemed retail customers. About blithequark blithequark is a leading company in the FMCG industry, renowned for its commitment to excellence and customer satisfaction. With a rich history of innovation and growth, we have established ourselves as a trusted partner for our customers, suppliers, and employees alike. Our mission is to deliver exceptional products and services that exceed our customers' expectations, while fostering a culture of collaboration, creativity, and continuous improvement. Job Summary As an Experienced Customer Supply Chain Partner, you will serve as the primary supply chain contact for our retail customers, leading performance reviews, and managing business change communications. You will be responsible for ensuring seamless end-to-end supply chain operations, strategic alignment, and exceptional customer service. Your expertise will be instrumental in driving business growth, improving efficiency, and enhancing customer satisfaction. Key Responsibilities * Act as the primary supply chain contact for MMI retail customers, providing exceptional customer service and support * Lead performance reviews to identify areas for improvement and implement strategic initiatives to drive business growth * Manage business change communications, ensuring seamless implementation of new processes and systems * Collaborate with internal stakeholders to ensure alignment and effective communication across departments * Develop and maintain strong relationships with customers, suppliers, and internal stakeholders to drive business growth and improve customer satisfaction * Analyze data and metrics to identify trends, opportunities, and areas for improvement * Develop and implement process improvements to enhance efficiency and reduce costs * Travel to customer sites and other locations as required to build relationships and drive business growth Requirements * 3+ years of experience in FMCG, customer service, or account management * Strong Excel skills, with experience in data analysis and reporting * Excellent communication and influencing abilities, with a proven track record of building strong relationships with customers and internal stakeholders * Understanding of internal and external supply chains for retail product delivery * Experience with SAP, AS400, or COGNOS is desirable * Numerate, problem-solver, resilient, proactive, and able to manage priorities under pressure * Willingness to travel for site and customer visits Benefits * Company Car * Up to 10% annual bonus * 4 x Life Assurance policy * Private Medical Insurance * 25 days holiday plus bank holidays (rising with service) * Enhanced Maternity & Paternity Family Leave * Enhanced Bereavement Leave * Pension Employer Contribution Scheme (matched up to 8%) * Exclusive access to Müller Rewards, offering a variety of online and in-store discounts Skills and Competencies * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities * Excellent communication and influencing abilities, with a proven track record of building strong relationships with customers and internal stakeholders * Strong Excel skills, with experience in data analysis and reporting * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Willingness to travel for site and customer visits * Strong understanding of internal and external supply chains for retail product delivery * Experience with SAP, AS400, or COGNOS is desirable Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Experienced Customer Supply Chain Partner, you will have access to a range of training and development opportunities, including: * Regular training and development sessions to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment Work Environment and Company Culture blithequark is a dynamic and fast-paced company, with a culture that values collaboration, creativity, and continuous improvement. Our employees are passionate about delivering exceptional products and services, and we are committed to fostering a work environment that is inclusive, supportive, and empowering. If you are a motivated and experienced professional with a passion for supply chain management and customer service, we invite you to apply for the Experienced Customer Supply Chain Partner role at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you!