Experienced Customer Service Representative – Empowering Veterinary Practice Partners through Exceptional Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of animal lovers? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's growing team of Customer Service Representatives, dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. At blithequark, we're revolutionizing the world of veterinary medicine by bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.Our commitment to the well-being of animals and those who care for them drives us to advance in this exciting field. With over 5,000 employees serving over 100,000 customers around the globe, we're a global animal-health technology and services company that's passionate about making a difference. About the RoleWe're seeking an experienced Customer Service Representative to in Manhattan, Kansas. As a key member of our Customer Service Representative team, you'll be responsible for providing prompt and considerate service to all customers, ensuring that all requests and required data entry are accurate and completed on time, and maintaining performance levels to specified goals.This is a remote position with various work locations, offering the flexibility and autonomy you need to thrive in a dynamic environment. ResponsibilitiesAs a Customer Service Representative at blithequark, you'll be responsible for:* Providing exceptional customer service to all customers, responding to their inquiries and resolving issues in a timely and professional manner* Ensuring that all requests and required data entry are accurate and completed on time, maintaining high levels of productivity and efficiency* Maintaining performance levels to specified goals, meeting or exceeding targets for customer satisfaction, first call resolution, and other key performance indicators* Collaborating with internal stakeholders to resolve complex customer issues and provide solutions that meet their needs* Staying up-to-date with product knowledge and industry trends to provide informed and expert advice to customers* Participating in ongoing training and development to enhance your skills and knowledge, staying ahead of the curve in a rapidly evolving industryRequirementsTo be successful in this role, you'll need:* A High School Diploma or GED* 1 year of Call Center or Animal Health Experience* Excellent leadership and organizational skills, with the ability to work autonomously and in a team environment* Proficiency with computer systems, including CRM software and other technology platforms* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues* A positive attitude, with a passion for delivering exceptional customer experiencesSkills and CompetenciesTo excel in this role, you'll need:* Knowledge of customer relations theory and practices, with a focus on building strong relationships and resolving customer issues* Skills in operating computers, including CRM software and other technology platforms* Ability to pay attention to detail and retain information readily, with a focus on accuracy and efficiency* Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleaguesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Service Representative, you'll have access to:* Ongoing training and development programs, designed to enhance your skills and knowledge and stay ahead of the curve in a rapidly evolving industry* Opportunities for career advancement, with a focus on promoting from within and developing the next generation of leaders* A collaborative and supportive work environment, with a focus on teamwork and open communication* A comprehensive benefits package, including health, dental, and vision benefits, as well as 401k savings and company matchWork Environment and Company CultureAt blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering.As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a meaningful impact in the lives of animal lovers. Our company culture is built on a foundation of:* Collaboration and teamwork, with a focus on open communication and mutual respect* Innovation and creativity, with a focus on thinking outside the box and pushing the boundaries of what's possible* Customer-centricity, with a focus on delivering exceptional customer experiences and meeting their needs* Diversity and inclusion, with a focus on creating a work environment that's inclusive and supportive of all employeesCompensation and BenefitsAs a Customer Service Representative at blithequark, you'll be eligible for a competitive salary and benefits package, including:* A salary of $15.00/hour, with opportunities for advancement and increased earnings* A comprehensive benefits package, including health, dental, and vision benefits, as well as 401k savings and company match* Paid time off and holidays, with a focus on work-life balance and employee well-being* Opportunities for professional development and career advancement, with a focus on promoting from within and developing the next generation of leadersIf you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of animal lovers, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you!