Experienced Customer Service Representative – Delivery Station Support and Logistics Coordination at blithequark

Introduction to blithequark At blithequark, our mission is to be Earth’s most customer-centric company, striving to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. We are making history, and the good news is that we’ve only just begun. As a leader in the industry, blithequark offers a unique opportunity to work with smart, passionate people who are building new products and services every day on behalf of our customers.Our goal is to put smiles on our customers’ faces by ensuring they receive their packages on time, as promised. Job Overview As a Delivery Station Customer Service Associate at blithequark, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support. Your primary responsibility will be to ensure our customers receive their packages on time, as promised, and to connect them with experts who can provide the most accurate and up-to-date information about their packages.This role goes beyond fulfilling and delivering customer orders; it’s about making a positive impact on our customers’ lives. Key Responsibilities Communicate with customers directly in-person, as well as via phone and email, to resolve issues and address concerns Empathize with and prioritize customer needs, upholding company values and respecting every customer Resolve issues and set appropriate expectations with customers, ensuring a positive experience Clearly understand and respond appropriately to the issues that customers present, composing grammatically correct, concise, and accurate written responses Approach problems logically and with good judgment to ensure the appropriate customer outcome, making quick and effective decisions on behalf of the customer Work a flexible Full-Time (40+ hours per week) schedule, including evenings and weekends Physical DemandsThe role requires performing the following tasks, with or without reasonable accommodation: Carry, lift, push, and pull up to 49 pounds Frequently push, pull, squat, bend, and reach Stand and walk during shifts lasting up to 12 hours Work in an environment where the noise level varies and can be loud (hearing protection will be provided) Work in an environment where the temperature may vary due to outside weather conditions and is not controlled A Day in the Life You’ll be based at one of our last-mile delivery warehouses, where blithequark’s leading logistics system operates.As orders are dispatched and delivered, you’ll be in contact with our warehouse associates, delivery partners, and customers when they need guidance. Whether a customer needs to reschedule a delivery or you notice a delivery issue, you’ll be responsible for resolving it straight away, ensuring our customers have a great experience every time without having to contact blithequark. Operating at the heart of blithequark’s logistics, you’ll develop logistical and customer expertise that sets us apart. About the TeamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team.We’re an inclusive team that empowers and looks after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. Qualifications Basic Qualifications High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and bolthires Outlook Familiarity with multiple web browsers, database searching, and instant messenger tools Preferred Qualifications Bachelor’s Degree or equivalent work-related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandCareer Growth and Development At blithequark, we are committed to the growth and development of our employees.As a Delivery Station Customer Service Associate, you will have access to training and development programs, as well as opportunities to advance your career within the company. Our goal is to provide a supportive and inclusive environment that allows you to thrive and reach your full potential. Work Environment and Company Culture blithequark is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers blithequark employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. Compensation and Benefits blithequark offers a competitive compensation and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.We also provide a range of perks and benefits, such as employee discounts, flexible work arrangements, and opportunities for professional development and growth. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Delivery Station Customer Service Associate role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company.Don’t miss out on this exciting opportunity to join a dynamic and inclusive team and take your career to the next level. to become a part of the blithequark team and start making a positive impact on our customers’ lives.