Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction and Process Improvement in a Fast-Paced Ecommerce Environment

Welcome to blithequark blithequark is the largest livestream shopping platform in North America and Europe, revolutionizing the way people buy, sell, and discover new products. We're at the forefront of ecommerce innovation, combining community, shopping, and entertainment to create a unique experience for our users. With a strong commitment to our values, we operate as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. Our mission is to build the future of ecommerce, and we're looking for talented individuals to.AboutOur IndustryThe world of live auctions is fast-paced and exciting, with a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. blithequark has something for everyone, and we're constantly innovating to stay ahead of the curve. As a leader in the ecommerce industry, we're committed to providing the best possible user experience, and we're looking for forward-thinking problem solvers to. Job OverviewThe Customer Experience team at blithequark is responsible for driving user satisfaction through process improvement, order management, and problem-solving.As a Customer Experience Agent, you will be tasked with ensuring that our customers receive their products as quickly as possible and resolving any issues that may arise. You will be the face of our company, interacting with buyers and sellers, and providing a positive experience that will keep them coming back. Key Responsibilities Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving any issues that may arise. Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and efficient manner.Become an expert in blithequark's products, processes, and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research, and resolve open questions and issues. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience. About You We're looking for individuals who are curious, hungry to learn, and passionate about providing exceptional customer service. If you have a growth mindset, a low ego, and a willingness to take on new challenges, you'll thrive at blithequark.You should be a proactive problem-solver, always looking for ways to improve processes and drive positive outcomes for our users. Essential Qualifications Open to working overnight shifts from 10pm - 7:00am PST. 2+ years of support experience handling email and/or chat services. Weekend availability required. Understanding of ecommerce and marketplace operations. Experience with customer-facing systems like Zendesk, Kustomer, or Intercom. Obsession with customers and a passion for providing exceptional service.Proactive problem-solver and process-improver. Bachelor's degree or college experience preferred. Preferred Qualifications Knowledge of collectibles is a plus. Previous startup experience is a plus. Experience working in a fast-paced, dynamic environment. What We Offer At blithequark, we offer a competitive compensation package, including: $24.04/hour to $28.85/hour + benefits + equity. Flexible time-off policy and holiday pay for working company-wide holidays. Health insurance options, including medical, dental, and vision.Work-from-home support, including a home office setup allowance and monthly allowance for cell phone and internet. Care benefits, including monthly allowance for food and wellness, annual allowance towards childcare, and lifetime benefit for family planning. Retirement benefits, including 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally. Monthly allowance to "dogfood" the app and experience our platform firsthand. Parental leave, including 16 weeks of paid parental leave + one month gradual return to work.Our Culture At blithequark, we value diversity, equity, and inclusion. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.If you're passionate about providing exceptional customer service, driving process improvement, and working in a fast-paced ecommerce environment, we want to hear from you. to as a Customer Experience Agent and help us build the future of ecommerce. As a member of our team, you'll have the opportunity to work with a talented group of individuals who are passionate about innovation, customer satisfaction, and process improvement. You'll be part of a dynamic and growing company that is committed to making a positive impact in the ecommerce industry.Don't miss out on this exciting opportunity to and help us shape the future of ecommerce. At blithequark, we're committed to providing a positive and supportive work environment that allows our employees to thrive. We believe in fostering a culture of innovation, creativity, and collaboration, and we're always looking for ways to improve and grow. If you're looking for a challenging and rewarding role that will allow you to make a real impact, we encourage you to apply. In addition to our competitive compensation package and comprehensive benefits, we offer a range of perks and incentives to help our employees succeed.From flexible work arrangements to professional development opportunities, we're committed to supporting our employees every step of the way. today and discover a career that's rewarding, challenging, and fun. As a Customer Experience Agent at blithequark, you'll have the opportunity to work on a wide range of projects and initiatives, from process improvement to customer satisfaction. You'll be part of a team that is dedicated to providing exceptional customer service, and you'll have the chance to make a real impact on our users.If you're passionate about customer service, ecommerce, and process improvement, we encourage you to apply for this exciting opportunity. At blithequark, we're always looking for ways to improve and grow. We believe in fostering a culture of innovation, creativity, and collaboration, and we're committed to providing a positive and supportive work environment that allows our employees to thrive. today and discover a career that's rewarding, challenging, and fun. In conclusion, if you're looking for a challenging and rewarding role that will allow you to make a real impact, we encourage you to apply for the Customer Experience Agent position at blithequark.With our competitive compensation package, comprehensive benefits, and range of perks and incentives, we offer a unique and exciting opportunity for individuals who are passionate about customer service, ecommerce, and process improvement. today and help us shape the future of ecommerce.