Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for managing complex projects and a strong understanding of cloud computing and cloud platform best practices? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking. About blithequark blithequark is a leading provider of innovative IT and telecommunications services, with a strong presence in the international health market. Our company is committed to delivering exceptional service to our clients, and we're looking for talented individuals like you to help us achieve this goal. As a subsidiary of the Deutsche Telekom Group, we offer a unique opportunity to work with a global organization while being part of a dynamic and growing team in Hungary. Job Summary As an Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking, you will be responsible for taking end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. You will oversee end-to-end customer delivery within Cloud Managed Services, ensuring high-quality service delivery and handling escalations related to service quality. You will also manage customer-impacting projects, including Transformation and Transition (T&T). Responsibilities * Oversee end-to-end customer delivery within Cloud Managed Services * Ensure high-quality service delivery and handle escalations related to service quality * Manage customer-impacting projects, including Transformation and Transition (T&T) * Collaborate with Delivery teams to enhance efficiency and implement improvement measures * Handle escalation management and take action as needed * Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects * Lead and coordinate interdisciplinary project teams, both nationally and internationally * Engage with top management internally and externally to develop global cooperation strategies Language Requirements * Fluency in German is essential for direct customer interaction * Proficiency in English is required for communication with international teams Required Knowledge and Skills * Experience managing project scope based on budget and contract size * Ability to plan operations and strategize service delivery in terms of time, quality, and cost * Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities * Strong understanding of cloud computing, cloud platform best practices, and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes * Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management) * Accuracy in financial management and invoicing * Evaluate and approve cost and transition strategies within deals * Collaborate with Delivery teams to enhance efficiency and implement improvement measures * Handle escalation management and take action as needed * Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects * Lead and coordinate interdisciplinary project teams, both nationally and internationally * Engage with top management internally and externally to develop global cooperation strategies Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking, you will have access to: * Regular training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities to work on high-profile projects and collaborate with global teams * A dynamic and supportive work environment that encourages innovation and creativity Work Environment and Company Culture blithequark is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty * Continuous learning and development * Diversity and inclusion Compensation, Perks, and Benefits We offer a competitive compensation package, including: * Salary: * Benefits: * Perks: If you're a motivated and experienced professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to. We look forward to hearing from you! Note: Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.