Experienced Customer Service Representative - Central Reservations - Remote Opportunity at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative - Central Reservations. As a key member of our customer service team, you will play a vital role in providing world-class service to our valued guests, ensuring their stays with us are nothing short of unforgettable. About blithequarkAt blithequark, we pride ourselves on being a leader in the industry, with a commitment to excellence that is unmatched.Our mission is to provide exceptional experiences for our guests, while fostering a culture of innovation, inclusivity, and growth. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.Job SummaryAs a Customer Service Representative - Central Reservations, you will be responsible for providing exceptional customer service to our valued guests, handling inbound reservations, and answering general customer inquiries. You will be the face of blithequark, ensuring that every interaction with our guests is memorable and exceeds their expectations. If you are a people person with a passion for delivering quality service, we encourage you to apply for this exciting opportunity. Key Responsibilities* Handle inbound reservations, including booking new lodging, tour, and activity reservations* Provide exceptional customer service to our valued guests, ensuring their stays with us are nothing short of unforgettable* Answer general customer inquiries, resolving issues and providing solutions in a timely and professional manner* Build rapport with guests, generating excitement for visiting our breathtaking properties* Utilize strong sales skills to up-sell, cross-sell, and overcome objections* Collaborate with internal teams to ensure seamless guest experiences* Stay up-to-date on product knowledge, destinations, and services offered by blithequarkEssential Qualifications* High school diploma or GED equivalent* Strong sales aptitude with ability to up-sell, cross-sell, and overcome objections* Excellent problem-solving, complaint resolution, and negotiation skills* Effective communication skills, both written and verbal* Passionate about delivering quality service and making a difference in the guest experience* Professional and polished demeanor, with a positive, upbeat, and friendly personality* Ability to learn quickly and adapt to change in a fast-paced, high-performance driven culture* Strong computer skills, including bolthires Outlook and internet browser proficiencyPreferred Qualifications* Previous hospitality experience providing sales or customer service in a call center environment* Experience working in a remote environment* Familiarity with CRM software and other customer service toolsSkills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and conflict resolution skills* Ability to work in a fast-paced, dynamic environment* Strong computer skills, including bolthires Outlook and internet browser proficiency* Ability to learn quickly and adapt to change* Strong sales skills, with ability to up-sell, cross-sell, and overcome objections* Passionate about delivering quality service and making a difference in the guest experienceCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Customer Service Representative - Central Reservations, you will have access to:* Comprehensive training program, including onboarding and ongoing training* Opportunities for career advancement and professional growth* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Access to industry-leading technology and toolsWork Environment and Company CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home.Our team is collaborative, dynamic, and passionate about delivering exceptional customer experiences. We value diversity, inclusivity, and work-life balance, and strive to create a culture that is supportive, engaging, and fun. Compensation, Perks, and Benefits* Competitive hourly rate of $16 per hour, with the ability to make up to $18.75 per hour with variable compensation (incentive)* Comprehensive training program, including onboarding and ongoing training* Opportunities for career advancement and professional growth* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Access to industry-leading technology and tools* Flexible work schedule, with the ability to work from home* Minimum 50 MBPS internet connection requiredIf you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where every employee feels valued, respected, and empowered to succeed.