Experienced Customer Service Representative – Automotive Industry Entry Point at blithequark

Are you a motivated and ambitious professional eager to launch your career in a dynamic and rewarding industry? Do you possess excellent communication skills, a passion for delivering exceptional customer experiences, and a willingness to learn and grow? If so, we invite you to join the esteemed team at blithequark, a leading automotive group with a commitment to excellence and a reputation for fostering long-term career success. About blithequarkblithequark is a renowned automotive group with a rich history of innovation and customer satisfaction.Our team of dedicated professionals is passionate about delivering exceptional experiences to our clients, and we're committed to building long-term relationships with our associates. As a valued member of our team, you'll have access to world-class training, competitive compensation, and a comprehensive benefits package that reflects our commitment to your well-being and career growth. Position OverviewAs an Experienced Customer Service Representative at blithequark, you'll play a vital role in guiding retail sales clients through our proven sales process, ensuring a superior sale, aftermarket, finance, and follow-up experience for each retail client.Your primary responsibilities will include:* Inputting all clients into our Customer Management System* Following proven sales processes to deliver exceptional customer experiences* Ensuring a superior client experience through attentive listening, empathy, and effective communication* Following up with all sold and unsold clients to build long-term relationships and drive repeat business* Participating in continuous employee training to stay up-to-date on industry trends and best practicesKey Responsibilities* Provide exceptional customer service to retail sales clients, ensuring a superior experience from initial contact to post-sale follow-up* Input client information into our Customer Management System, ensuring accurate and up-to-date records* Follow proven sales processes to deliver results-driven sales experiences* Collaborate with colleagues to achieve sales targets and drive business growth* Participate in ongoing training and development to enhance skills and knowledge* Contribute to a positive and inclusive work environment, fostering a culture of teamwork and collaborationEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer-facing experience in a retail or service industry environment* Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues* Strong problem-solving and analytical skills, with the ability to think critically and resolve issues effectively* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities* Proficiency in bolthires Office Suite, with experience using customer relationship management (CRM) software a plusPreferred Qualifications* Bilingual or multilingual skills, with the ability to communicate effectively with clients from diverse backgrounds* Experience working in the automotive industry, with knowledge of sales processes and procedures* Certification in customer service or sales, such as the Certified Customer Service Representative (CCSR) or Certified SalesProfessional (CSP) designations* Familiarity with CRM software and other sales-related technologiesSkills and Competencies* Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues* Strong problem-solving and analytical skills, with the ability to think critically and resolve issues effectively* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities* Proficiency in bolthires Office Suite, with experience using CRM software a plus* Strong attention to detail, with the ability to maintain accurate records and ensure data integrity* Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer experiencesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping you achieve your career goals and aspirations.As a valued member of our team, you'll have access to:* World-class training and development programs, including manufacturer's certification processes and on-the-job training* Ongoing coaching and mentoring from experienced colleagues and leaders* Opportunities for advancement and career growth, with established career paths to achieve long-term success* Access to our World Class University, providing educational resources and support for personal and professional developmentWork Environment and Company Cultureblithequark is a dynamic and inclusive work environment, fostering a culture of teamwork, collaboration, and mutual respect.Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're committed to building long-term relationships with our associates. As a valued member of our team, you'll enjoy:* A 5-day workweek, with flexible scheduling to accommodate your needs* A comprehensive benefits package, including 401(k), health insurance, dental insurance, disability and life insurance, and flexible work schedule* Opportunities for professional growth and development, with a focus on delivering exceptional customer experiences* A positive and inclusive work environment, fostering a culture of teamwork and collaborationCompensation and PerksAs a valued member of our team, you'll enjoy a competitive compensation package, including:* Competitive pay plan, with opportunities for advancement and career growth* Comprehensive benefits package, including 401(k), health insurance, dental insurance, disability and life insurance, and flexible work schedule* Paid training and development programs, including manufacturer's certification processes and on-the-job training* Opportunities for professional growth and development, with a focus on delivering exceptional customer experiencesConclusionIf you're a motivated and ambitious professional eager to launch your career in a dynamic and rewarding industry, we invite you to join the esteemed team at blithequark.As an Experienced Customer Service Representative, you'll play a vital role in guiding retail sales clients through our proven sales process, ensuring a superior sale, aftermarket, finance, and follow-up experience for each retail client. With a comprehensive benefits package, opportunities for professional growth and development, and a positive and inclusive work environment, we're confident that you'll find a fulfilling and rewarding career at blithequark. If you're ready to take the next step in your career and join a dynamic and rewarding team, please including your resume and a cover letter outlining your qualifications and experience.We look forward to hearing from you!