Experienced Customer Service Representative - After Hours Support for Elderly Home Based Care Services (REMOTE - US Hours)

Are you a compassionate and confident individual with a passion for delivering exceptional customer service? Do you thrive in a remote work environment and possess the skills to excel in a fast-paced, dynamic setting? If so, we invite you to join the after-hours team at blithequark, a leading provider of Elderly Home Based Care and various other services in the US. About blithequarkblithequark is a forward-thinking organization that prioritizes the well-being and dignity of seniors. Our mission is to provide high-quality, personalized care and support services that empower individuals to live independently and with confidence.With a strong commitment to innovation and excellence, we strive to make a positive impact on the lives of our clients and their families. Job SummaryWe are seeking an experienced Customer Service Representative to join our after-hours team, working remotely from South Africa. As a key member of our support team, you will be responsible for providing timely and effective assistance to clients and caregivers, ensuring seamless communication and resolving queries in a professional and courteous manner.ResponsibilitiesAs a Customer Service Representative with blithequark, your primary responsibilities will include:* Answering all incoming calls in a timely and professional manner* Resolving client and nurse queries that are within the scope of after-hours support* Providing timely responses to queries that come in through our texting platform* Notifying clients and replacing caregiver callouts as necessary* Confirming caregivers 1-2 hours before shift start* Performing initial intake for callers potentially interested in our services* Documenting all scenarios on our platform, as well as updating caregiver schedules as needed* Completing non-urgent administrative projects if time allowsRequirementsTo succeed in this role, you will need to possess the following skills and qualifications:* Fluent English: You must be proficient in English, both written and spoken.* Compassionate and confident: You should be able to provide empathetic and supportive communication to clients and caregivers. * Responsible and reliable: You must be able to work independently and manage your time effectively in a remote setting. *10+ years' work experience in customer service + office duties: You should have a strong background in customer service, with experience in handling multiple tasks and responsibilities. * Adaptable and flexible regarding work hours: You must be able to work a 3-day week with 4-hour shifts per day, as well as a Saturday and Sunday shift of 12 hours per day.* Impeccable phone and computer skills: You should be proficient in using computer software and have excellent phone etiquette. * Staffing and/or health care experience: You may have experience in staffing or healthcare, which would be an asset in this role. * Experience working remotely and independently to the USA: You should be comfortable working in a remote setting and have experience communicating with clients and teams in the US. * Quiet and professional work-from-home environment: You must be able to maintain a quiet and professional workspace at home.* Remotely set up with Wi-Fi and load-shedding back-up: You should have a reliable internet connection and a backup plan in place for load-shedding. Essential QualificationsWhile the above requirements are essential for success in this role, we also welcome candidates with the following preferred qualifications:* Experience working in a similar role, such as customer service or call center support* Knowledge of Elderly Home Based Care services and the healthcare industry* Certification in customer service or a related field* Experience with CRM software and other customer service toolsSkills and CompetenciesTo excel in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Ability to work independently and manage multiple tasks and responsibilities* Strong problem-solving and conflict resolution skills* Ability to maintain confidentiality and handle sensitive information* Proficiency in using computer software and technology* Ability to work in a fast-paced, dynamic environment* Strong attention to detail and organizational skillsCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to supporting the growth and development of our employees.As a Customer Service Representative, you will have opportunities to:* Develop your skills and knowledge in customer service and the healthcare industry* Take on additional responsibilities and contribute to the growth and success of our organization* Participate in training and development programs to enhance your skills and competencies* Collaborate with a talented and dedicated team to deliver exceptional customer serviceWork Environment and Company CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home.Our company culture is built on the values of:* Innovation: We strive to stay ahead of the curve and deliver innovative solutions to our clients. * Excellence: We are committed to delivering exceptional customer service and exceeding our clients' expectations. * Collaboration: We believe in the power of teamwork and collaboration to achieve our goals. * Empathy: We prioritize the well-being and dignity of our clients and their families. Compensation, Perks, and BenefitsAs a valued member of our team, you will receive:* A competitive salary and benefits package* Opportunities for career growth and professional development* A dynamic and supportive work environment* Flexible working hours and remote work arrangements* Access to training and development programs* Recognition and rewards for outstanding performanceIf you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you!