Experienced Customer Service Consultant – Delivering Exceptional Experiences for blithequark Customers

Are you a customer service rockstar with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! blithequark, a leading innovator in the home improvement industry, is seeking top-tier Customer Service Consultants to in Houston, TX. As a Customer Service Consultant at blithequark, you'll have the opportunity to make a significant impact in the lives of our customers, providing them with the right solutions to turn difficult situations into 'WOW' experiences.About blithequarkblithequark is a bolthires Company, and as such, we're part of a global organization that's dedicated to helping people improve their homes and lives. With a 20-year track record as the category leader in custom window coverings, we're proud of our reputation for delivering exceptional products and services to our customers. Our dynamic, customer-focused culture, combined with our entrepreneurial spirit and innovative approach, offers a unique opportunity for you to make a significant impact in retail.ResponsibilitiesAs a Customer Service Consultant at blithequark, you'll be responsible for delivering exceptional customer experiences through inbound phone calls, emails, and live chats. Your primary goal will be to assist customers with any post-sale questions or issues related to their configurable custom window coverings. Here are some key responsibilities you'll be expected to perform:* Answer inbound phone calls from customers, quickly assess their needs, and proactively provide solutions with a high degree of accuracy.* Provide superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. * Document details of customer interaction into our system. * Drive customer loyalty by providing excellent service, accurate product and service knowledge to customers. * Look for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences. * Keep customers informed on the status of their order, reconcile errors in a bolthires-effective manner, resolve post-order issues such as returns, and follow up to ensure all customer needs are fulfilled.* Act as a liaison between customer and manufacturer, as well as between customer and freight carrier. * Meet or exceed various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution. * Partner with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. RequirementsTo be successful as a Customer Service Consultant at blithequark, you'll need to meet the following requirements:* Be eighteen years of age or older.* Be legally permitted to work in the United States. * Possess the knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. * Have 2 years of work experience in customer service or retail sales. Nice-to-HavesWhile not required, the following qualifications would be a plus:* College Degree preferred. * 3 or more years of customer service or retail sales experience is preferred. BenefitsAs a valued member of our team, you'll enjoy a range of benefits, including:* Medical insurance* Vision insurance* Tuition reimbursement* Competitive hourly wages* Opportunities for overtime and career advancementWork Environment and CultureAt blithequark, we're committed to creating a work environment that's inspiring, engaging, and supportive.Our dynamic, customer-focused culture is built on a foundation of innovation, entrepreneurship, and a passion for delivering exceptional experiences. As a Customer Service Consultant, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and your commitment to excellence. Career Growth OpportunitiesWe're committed to helping our employees grow and develop their careers. As a Customer Service Consultant, you'll have access to a range of training and development opportunities, including:* Ongoing training and coaching to help you develop your customer service skills.* Opportunities to take on new challenges and responsibilities as you grow in your role. * A clear path for career advancement, with opportunities to move into leadership roles or specialize in a particular area of customer service. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please visit our website and. We can't wait to hear from you! !