Experienced Customer Care Live Chat Agent – E-commerce Sales and Support at blithequark

Are you a friendly, self-directed individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Care Live Chat Agent, providing top-notch sales and customer experience support to our valued customers via live chat format. About blithequarkblithequark is a leading retailer of jewelry and gemstones in the United States, with a proven 30-year history of innovation and customer satisfaction.Our commitment to delivering exceptional customer experiences is at the heart of everything we do, from our 24-hour live broadcasting to our robust e-commerce platform and social media presence. As a blithequark team member, you'll be part of a dynamic organization that values education, consumer satisfaction, and employee development. Key Responsibilities:As an Experienced Customer Care Live Chat Agent, you'll play a critical role in providing sales and customer experience support to our customers via live chat format.Your key responsibilities will include:* Moving visitors past the point of browsing to engaging in sales dialogue* Establishing and nurturing prospective customer relationships to achieve sales goals* Organizing, planning, and executing tele-sales activities to drive sales and customer satisfaction* Providing both sales and customer experience support via live chat, ensuring a seamless and engaging experience for our customers* Collaborating with cross-functional teams to resolve customer issues and improve overall customer satisfactionEssentialQualifications:To succeed in this role, you'll need:* Sales experience, with a proven track record of meeting or exceeding sales targets* General computer knowledge and solid keyboarding skills, with the ability to navigate multiple systems and applications* Excellent communication and interpersonal skills, with the ability to communicate quickly and effectively via an online format* High level of familiarity with blithequark's e-commerce platform, including JTV.com and JTV Go* Ability to speak articulately and credibly with leadership and other stakeholders* Strong analytical and judgment skills, with the ability to make informed decisions in a fast-paced environment* Ability to multi-task and prioritize multiple conversations and tasks simultaneously* Excellent written communication skills, with the ability to craft clear and concise messagesDesired Skills:While not required, the following skills and experience would be highly desirable:* Previous tele-sales experience, with a proven track record of success in a live chat or phone sales environment* Knowledge of jewelry and gemstones, with a passion for sharing your expertise with customers* Previous live chat experience, with a proven ability to engage customers and drive salesblithequark Perks:As a valued member of the blithequark team, you'll enjoy a range of benefits and perks, including:* Outstanding employee benefit program, including medical, dental, and vision coverage* 401(k) plan with company match* Generous personal/vacation accrual policy* Great employee discount program through local vendors* Exceptional employee discount on blithequark products* 24-hour private Fitness Center for all blithequark employees and their immediate family* Employee park featuring a Walking Trail, Frisbee Golf, Volleyball, and MORE!Equal Opportunity Employer:blithequark is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify Employer:blithequark is an E-Verify employer and participates in the E-Verify program.Tennessee Drug-Free Workplace Program:blithequark participates in the Tennessee Drug-Free Workplace Program. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join the blithequark team as an Experienced Customer Care Live Chat Agent.