HR, Performance Training, and Learning Management System Supervisor (Remote)

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The HR, Training Strategy, and LMS Supervisor plays a pivotal role in supporting and executing enterprise-wide learning operations and HR training initiatives that directly impact over 5,000 independently owned and operated The UPS Store® franchise locations. This role blends strategic thinking with tactical delivery. This individual supervises training logistics and delivery, alongside supporting the day-to-day operations of The UPS Store Learning Management System (LMS). This supervisor manages training, helpdesk support, and partners with internal stakeholders to implement, evaluate, and continuously improve learning programs. In addition to training systems leadership, this role provides HR support in performance management, onboarding, employee engagement, and compliance practices. The HR, Training Strategy, and LMS Supervisor partners closely with managers and employees to drive business results through effective talent management, performance development, employee engagement, and compliance practices. Key Responsibilities: • Manage the end-to-end operations of the Learning Management System (LMS), including content deployment, system access, enrollments, completions, reporting, and maintenance. • Serve as the central training support team for franchisees, field support teams, and internal employees, resolving LMS-related inquiries, escalating technical issues, and providing user guidance. • Work with IT and LMS vendors to troubleshoot issues, perform QA testing, and ensure scalability of the training platform. • Maintain data integrity and support compliance and business reporting needs through consistent data validation and clean-up. • Utilize AI tools to automate routine LMS administration tasks such as course assignments, data clean-up, and learner progress tracking, improving efficiency and accuracy in system operations. • Manage Certified Trainer payments, queries on training schedules/materials, and provide coaching and feedback on effective facilitation techniques. • Partner with the Instructional Design team to test and launch learning content and ensure seamless LMS integration. • Develop user support materials for field support teams, such as FAQs, how-to videos, and quick guides to promote self-service and training adoption. • Facilitate the onboarding process of Trainers and LMS Administrators to ensure seamless integration for new hires. • Utilize various training delivery methods for effective facilitation of in-person and virtual classroom training that achieves the learning objectives. • Partner with cross-functional teams, including Instructional Design and Operations, to provide real-time feedback from training classes and determine changes in content/training delivery methods (e.g., instructor-led, e-learning, and hands-on workshops) to develop and refine training programs. • Conduct training needs assessments to identify skill gaps and align objectives with organizational strategy. • Partner with leadership to support recruiting strategies and staffing recommendations. • Cross-functionally train Operations Managers and Field Support staff in the field to assist with franchisee business management. Educational Qualification: • Bachelor’s degree in Human Resources, Business Administration, Education, Instructional Technology, or a related field required. • LMS or Training certifications preferred (e.g., Cornerstone, SuccessFactors, ATD, etc.) Experience Qualification: • Experience with e-learning platforms, virtual training tools, and in-person facilitation • 3–5 years in a Training, Learning Operations, LMS administration, or HRBP role, preferably in a retail, franchising, or distributed field environment. Preferred: • Familiarity with The UPS Store Franchise Network and UPS Services. • Knowledge of small package operations and business services environments. • Familiarity or coursework in AI tools, data analytics, or learning experience platforms (LXP) is highly desirable. Required Knowledge, Skills, and Abilities: • Solid understanding of adult learning principles and instructional methodologies. • Proficient with Learning Management Systems (e.g., Cornerstone, Docebo, Workday Learning). • Strong project management skills; ability to manage multiple priorities with a customer-first attitude. • Excellent written and verbal communication skills; can simplify complex systems into user-friendly language. • Data-driven mindset with analytical and reporting capabilities using tools like Excel, PowerPoint, and ticketing platforms (e.g., ServiceNow, Zendesk). • HRIS system proficiency (Workday preferred). • Ability to maintain confidentiality and work with sensitive employee data. • Strong interpersonal skills; able to build relationships across all levels of the organization. Span of Responsibility: • Supports training operations for 5,000+ The UPS Store centers and their associates across North America. • Serves as the primary point of contact for LMS and training queries, ensuring smooth, compliant, and effective learning operations. Other Requirements: • Must be able to travel as needed for training facilitation or regional support. • Must be able to work flexible hours to support national training operations. Direct reports: 2 Franchised Locations: 5,436 Revenue: 1.05B Internal Salary Grade: 20E Location: This position allows candidates to reside anywhere in the domestic U.S without having to self-relocate. Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,560/year to $130,800/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Apply tot his job