Customer Support Advisor - Remote (MST/PST) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, remote environment where you can be your authentic self? Look no further! blithequark, a leading provider of innovative solutions for businesses, is seeking a skilled Customer Support Advisor to. About blithequarkblithequark is a market leader in the industry, serving over 250,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to empower businesses and individuals to get the most out of their time.We're a connected, collaborative, and unique remote team that values empathy, care, and efficiency in supporting our customers. The RoleAs a Customer Support Advisor at blithequark, you'll be the face of our company, providing top-notch support to our customers through live chat and email. You'll be the go-to person for troubleshooting straightforward and complex customer issues, staying up-to-date on new product features and improvements, and collaborating with teammates to learn and improve ways of working.You'll consistently achieve set targets for pace and quality in live chat and email, identify system issues, and communicate with our Product Operations team. Responsibilities* Engage with customers through live chat and email in a thoughtful, caring, and efficient manner* Troubleshoot straightforward and complex customer issues* Keep up-to-date on new product features and improvements* Collaborate with teammates to learn and improve ways of working to help each other and our customers* Consistently achieve set targets for pace and quality in live chat and email* Identify system issues and communicate with our Product Operations team* Identify non-standard customer experiences and escalate issuesRequirements* Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us* To be eligible for this role, you will need to live in one of the following states: Arizona, New Mexico, Oregon, or Utah* Experience with dynamic writing skills, with strengths in grammar and spelling* Strong reading comprehension to help identify the cause of a problem* Comfortable working independently and collaboratively in a remote role* Capable of managing ambiguity and adapting to change* Previous customer support experience is a bonus* A quiet, distraction-free work space within a dedicated room with a door that you can shut, an ergonomic chair, and a desk* Uninterrupted, reliable network connectionBenefits & Perks* A choice between medical plans with an option for 100% covered premiums* Health Savings Account with blithequark funding* Fertility and adoption benefits* Supplemental Insurance plans* Headspace mindfulness app subscription* Retirement benefits with employer match* Flexible paid time off* Up to 20 weeks of paid family leave* Equity plan for all employees* $100 per month remote stipend* Access to supplemental insurance plans for additional coverage* Education reimbursement* Employee donation match to community organizations* 6 Global Employee Resource Groups (ERGs)CompensationThe hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.The cash compensation range is $23.08 USD per hour. About the TeamOur Customer Operations cornerstone philosophy is to be thoughtful, caring, and efficient in supporting customers. We're a connected, collaborative, and unique remote team that values empathy, care, and efficiency in supporting our customers. We're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.Why Join blithequark? * Be part of a dynamic, remote team that values empathy, care, and efficiency in supporting customers* Work with a leading provider of innovative solutions for businesses* Enjoy a competitive compensation package, including a choice between medical plans, Health Savings Account, and more* Take advantage of flexible paid time off, up to 20 weeks of paid family leave, and education reimbursement* Be part of a company that values diversity, equity, and inclusionIf you're a customer-centric individual with a passion for delivering exceptional support experiences, we want to hear from you!and of dedicated professionals who are committed to making a difference in the lives of our customers. Note: blithequark will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.