Experienced Customer Service and Team Management Professional – Leading High-Performance Teams at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional customer experiences and fostering a collaborative, high-talent environment that aligns with our company goals. As a leader in our industry, we recognize the importance of strong people management and the impact it has on driving success. We are seeking an experienced and solution-oriented Manager to join our Merchant Sentiment Operations team, where you will oversee the day-to-day operations and long-term success of your team. This is an exciting opportunity for a strong people leader who thrives in fast-paced environments and can effectively guide and motivate teams toward collective goals. Key Responsibilities In this critical role, you will be responsible for: Overseeing daily operations and long-term success of the Merchant Sentiment team, ensuring alignment with blithequark's goals and objectives Managing, guiding, and motivating team members to achieve collective goals, fostering a culture of collaboration and high performance Developing and implementing effective problem-solving initiatives, driving continuous improvement and excellence within the team Facilitating in-person 1:1 meetings with direct reports, providing coaching, feedback, and support to ensure their success and growth Connecting with cross-functional partners, building strong relationships and ensuring seamless communication and collaboration Providing immediate support and problem resolution for team members, addressing concerns and issues in a timely and effective manner Nurturing a collaborative, high-talent environment that is aligned with blithequark's goals and values, recognizing and rewarding outstanding performance and contributions Essential Qualifications To be successful in this role, you will need: At least 2+ years of people leadership experience, with a proven track record of driving team success and growth A strong ability to thrive in a fast-paced, changing environment, with a flexible and adaptable approach to leadership A passion for developing teams and raising performance to a high talent bar, with a focus on coaching, mentoring, and feedback Familiarity with Salesforce, JIRA, and Workday systems, with the ability to learn and adapt to new technologies and tools The ability to be physically present in the blithequark corporate office (in-office days determined by business needs), with a willingness to collaborate and engage with colleagues in person Preferred Qualifications While not essential, the following qualifications are highly desirable: Proficiency in Excel / Google Sheets, with the ability to analyze data and drive insights to inform decision-making Project Management experience, with a proven track record of delivering projects on time, on budget, and to a high standard Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, training, and career advancement. As a Manager on our Merchant Sentiment Operations team, you will have access to: Comprehensive training and development programs, designed to enhance your leadership skills and knowledge Coaching and mentoring from experienced leaders, providing guidance and support to help you achieve your goals Opportunities for career advancement, with a clear path for progression and growth within the company A collaborative and dynamic work environment, with a culture of innovation, creativity, and experimentation Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, with a focus on teamwork, collaboration, and mutual respect. Our office environment is designed to be open, collaborative, and inspiring, with a range of amenities and benefits to support your well-being and productivity. As a member of our team, you can expect: A dynamic and fast-paced work environment, with a culture of innovation and experimentation A collaborative and supportive team, with a focus on teamwork, communication, and mutual respect A range of amenities and benefits, including Opportunities to engage with colleagues and participate in company-wide events and activities Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and financial security. As a Manager on our Merchant Sentiment Operations team, you can expect: A competitive salary, with opportunities for bonuses and incentives A comprehensive benefits package, including A range of perks and amenities, including Opportunities for professional development and growth, with a focus on learning and career advancement Conclusion If you are a motivated and solution-oriented leader, with a passion for developing teams and driving success, we encourage you to apply for this exciting opportunity at blithequark. As a Manager on our Merchant Sentiment Operations team, you will play a critical role in shaping the future of our company, and we look forward to welcoming you to our dynamic and collaborative team. to take the first step in your journey with blithequark!