Experienced Customer Service and Repair Coordinator – Bartlesville, OK

Join blithequark as an Experienced Customer Service and Repair Coordinator, where you will play a pivotal role in delivering exceptional customer experiences and ensuring seamless repair coordination. This 6-month contract position offers a unique opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization. About blithequarkblithequark is a leading provider of innovative solutions, dedicated to empowering our customers and employees to achieve their full potential.Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a collaborative and dynamic environment that fosters creativity, innovation, and continuous improvement. Job SummaryAs an Experienced Customer Service and Repair Coordinator, you will be responsible for coordinating customer property returns for paid repair or warranty, managing repairs from customer/channel request through delivery, and ensuring timely and efficient resolution of customer issues.You will work closely with repair technicians, manufacturing, and logistics personnel to achieve exceptional customer satisfaction and meet key performance indicators (KPIs). Key Responsibilities* Manage repairs from customer/channel request through delivery, ensuring timely and efficient resolution of customer issues* Request and enter required information per written process to execute repair, maintaining accurate records and documentation* Manage repair priority with repair techs as appropriate to meet schedule and KPIs, ensuring optimal resource allocation and efficient use of time* Lead problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround requirements* Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers* Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business* Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery* Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals* Support other roles or tasks as requested by managementEssential Qualifications* Bachelor's Degree and 2 to 5 years of experience in customer service, repair coordination, or a related field* Alternatively, a special combination of education and experience and/or demonstrated accomplishments* Proven experience in repair orders (Service Orders, Sales Orders, Service), customer service, and KPI management* Strong communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, and internal stakeholders* Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issuesPreferred Qualifications* Experience working in a similar role, with a strong understanding of repair coordination processes and procedures* Knowledge of industry-specific software and systems, such as CRM, ERP, or repair management tools* Certification in customer service, repair coordination, or a related field* Experience working in a team environment, with a focus on collaboration and continuous improvementSkills and Competencies* Strong communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, and internal stakeholders* Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues* Ability to work independently and as part of a team, with a focus on collaboration and continuous improvement* Strong attention to detail, with the ability to maintain accurate records and documentation* Ability to adapt to changing priorities and deadlines, with a focus on delivering exceptional customer experiencesCareer Growth Opportunities and Learning BenefitsAs an Experienced Customer Service and Repair Coordinator at blithequark, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.We offer a range of training and development programs, including:* On-the-job training and mentorship* Industry-specific training and certification programs* Opportunities for career advancement and professional growth* Access to cutting-edge technology and software* Collaborative and dynamic work environmentWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment that fosters creativity, innovation, and continuous improvement. Our company culture is built on the following values:* Customer focus: We prioritize customer satisfaction and strive to deliver exceptional experiences.* Collaboration: We work together as a team to achieve our goals and objectives. * Innovation: We encourage creativity and innovation, with a focus on continuous improvement. * Integrity: We operate with integrity, honesty, and transparency in all our interactions. * Respect: We treat each other with respect and dignity, valuing diversity and inclusivity. Compensation, Perks, and BenefitsAs an Experienced Customer Service and Repair Coordinator at blithequark, you will receive a competitive salary of $23.00 - $25.00 per hour, with a 40-hour workweek.You will also be eligible for a range of benefits, including:* 401(k) plan* Dental insurance* Flexible schedule* Health insurance* Paid time off* Vision insuranceScheduleThe schedule for this position is 8 hours per day, Monday to Friday, with a flexible start and end time. You will be required to work on-site at our Bartlesville, OK location, with occasional travel to our Warminster, PA location. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Application Questions* Are you local or nearby Bartlesville, OK? * Are you okay with a 6-month contract on W2? Experience* Repair orders (Service Orders, Sales Orders, Service): 3 years (Required)* Customer Service: 3 years (Required)* KPI Management: 2 years (Required)Work LocationOn the road, with occasional travel to our Warminster, PA location.