Experienced Customer Service and Remote Virtual Assistant – US Healthcare Operations

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the US healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's growing team of remote virtual assistants who are shaping the future of healthcare. At blithequark, we're not just building a team – we're creating a community of like-minded individuals who share our vision of revolutionizing the way healthcare services are delivered.Our team members are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to excel in their roles. About blithequarkblithequark is a forward-thinking organization that's dedicated to providing innovative solutions to the complex challenges facing the US healthcare industry. Our team is comprised of passionate individuals who are driven by a shared commitment to excellence, quality, and customer satisfaction. We're proud to be a part of a dynamic industry that's constantly evolving, and we're excited to have you join our journey.Job SummaryAs a Customer Service andRemote Virtual Assistant, you'll play a critical role in supporting our healthcare operations team. Your primary responsibilities will include preparing and assembling medical record documentation, ensuring compliance with hospital and medical facility policies, and monitoring lab results and screening procedures. You'll also be responsible for performing other clerical duties and tasks to improve provider productivity and clinic workflow. Key Responsibilities* Prepares and assembles medical record documentation/charts for physician review and approval* Ensures medical record compliance by self-documentation attestation* Updates patient history, physical exam, and other pertinent health information in the patient's medical record* Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures* Monitors the duration of basic lab results and screening procedures* Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission* Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assignedEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred* 1-2 years of experience in a healthcare setting or customer service role* Strong communication and interpersonal skills* Ability to work independently with minimal supervision* Proficiency in bolthires Office Suite (Word, Excel, Outlook)* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive informationPreferred Qualifications* Experience working in a remote or virtual environment* Familiarity with electronic health records (EHRs) and medical billing software* Certification in medical terminology or a related field* Experience working in a fast-paced, dynamic environmentSkills and Competencies* Strong analytical and problem-solving skills* Ability to work effectively in a team environment* Excellent communication and interpersonal skills* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive information* Proficiency in bolthires Office Suite (Word, Excel, Outlook)* Familiarity with electronic health records (EHRs) and medical billing softwareCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to providing our team members with the tools, training, and support they need to excel in their roles.We offer a range of career growth opportunities, including:* Professional development and training programs* Mentorship and coaching opportunities* Opportunities for advancement and career growth* Competitive salary and benefits package* Flexible work arrangements and remote work optionsWork Environment and Company Cultureblithequark is a dynamic and fast-paced organization that's committed to providing a positive and supportive work environment for our team members. We value diversity, inclusion, and work-life balance, and we're proud to offer a range of benefits and perks that support our team members' physical, emotional, and mental well-being.Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* USD $650 per month* Flexible work arrangements and remote work options* Professional development and training programs* Mentorship and coaching opportunities* Opportunities for advancement and career growth* Competitive benefits package, including health, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Access to a range of employee perks and discountsIf you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the US healthcare industry, we invite you to apply for this exciting opportunity.Please submit your resume and cover letter to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members, regardless of their background, culture, or identity.