Experienced Chat Operator – Automotive Industry Customer Engagement Specialist

Are you a master of online conversations, a virtuoso of virtual interactions, and a wizard of words? Do you have a passion for creating exceptional customer experiences and turning conversations into leads that drive revenue? If so, we want you to at blithequark as an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist. About blithequarkblithequark is a leading provider of innovative solutions for the automotive industry, and we're on a mission to revolutionize the way dealerships interact with their customers.Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. The RoleAs an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist, you'll be responsible for engaging in online conversations with customers, representing our automotive dealer clients favorably. Your goal will be to turn conversations into leads that help our clients generate revenue. You'll be working from the comfort of your own home, using your own computer and equipment, and will be required to attend 4 weeks of remote training to ensure you have the skills and knowledge you need to succeed in this role.Key Responsibilities* Engage in online conversations with customers, providing exceptional customer service and support* Represent our automotive dealer clients favorably, responding to customer inquiries and resolving issues in a timely and professional manner* Turn conversations into leads, using your skills and knowledge to identify opportunities and drive revenue growth* Work collaboratively with our team to achieve sales and customer satisfaction goals* Attend 4 weeks of remote training to learn our systems, processes, and best practices* Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scoresRequirements* Must live within the state of Pennsylvania* Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse* Computer must have a minimum of 8 GB of RAM, 64-bit Operating System, and 8th Generation Intel Core (i3 equivalent or higher)* Quiet, dedicated work space free from distractions – this is a remote position* Able to attend 4 weeks of remote training, Tuesday – Saturday between the hours of 11am-7:30pm EDT* Must be able to type at least 35 WPM, 40 and above is preferred* Gaming experience is preferred, but not requiredEssential Qualifications* High school diploma or equivalent required* 1+ year of experience in a customer-facing role, preferably in a call center or chat environment* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* Ability to multitask and prioritize tasks effectivelyPreferred Qualifications* 2+ years of experience in a customer-facing role, preferably in a call center or chat environment* Experience working in the automotive industry or with automotive-related products* Knowledge of CRM software and other customer relationship management tools* Experience with data entry and record-keeping* Certification in customer service or a related fieldSkills and Competencies* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* Ability to multitask and prioritize tasks effectively* Strong typing skills (at least 35 WPM, 40 and above is preferred)* Ability to learn and adapt quickly to new systems and processes* Strong attention to detail and accuracy* Ability to work in a fast-paced environment and meet deadlinesCareer Growth Opportunities and Learning Benefits* Opportunities for career advancement and professional growth within blithequark* Comprehensive training program to ensure you have the skills and knowledge you need to succeed in this role* Ongoing support and coaching from our experienced team members* Access to industry-leading tools and technology* Opportunities for professional development and continuing educationWork Environment and Company Culture* Work from the comfort of your own home, using your own computer and equipment* Collaborative and supportive team environment* Flexible scheduling to accommodate your needs and preferences* Opportunities for socialization and team-building activities* Recognition and rewards for outstanding performance and contributionsCompensation, Perks, and Benefits* Competitive hourly rate of $13 per hour* Opportunities for overtime and bonuses* Comprehensive benefits package, including health, dental, and vision insurance* Paid time off and holidays* Access to industry-leading tools and technology* Opportunities for professional development and continuing educationIf you're a motivated and customer-focused individual with a passion for creating exceptional experiences, we want to hear from you!to at blithequark as an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist. !