Experienced Customer Experience Chatroom Operator – Humanized Conversations & Conversion Improvement

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Experience Chatroom Operator. In this role, you will play a vital part in shaping the future of conversational outreach by providing humanized support to our clients' customers. About blithequarkblithequark is a pioneering company that has revolutionized the way enterprises connect with consumers through AI-powered conversational outreach.Our platform has handled over half a billion humanized conversations, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering businesses to capture intent and drive meaningful conversations, we've experienced rapid growth since our founding in 2016. We're now looking to accelerate the next era of growth and expansion, and we're seeking talented individuals like you to. Job OverviewAs a Customer Experience Chatroom Operator, you will be part of our Conversion Improvement team, working from the comfort of your own home.Every day, blithequark holds millions of automated humanized conversations for our clients, but automation isn't enough, and Artificial Intelligence ("A.I.") isn't perfect. That's where you come in – you'll be the human touch that ensures our clients' customers receive exceptional support. Your role will involve:* Responding to inbound messages via our chat room, utilizing point and click frequently asked questions canned responses, and creating ad-hoc responses that are both relevant and compliant to the records industry and vertical.* Escalating conversations to leadership when needed and documenting frequently asked questions for continual improvement. * Maintaining 98% or above accuracy in response handling and a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned, including adding relevancy to canned responses and contributing to the improvement of our natural language model. Key Responsibilities* Respond to inbound messages via our chat room, utilizing point and click frequently asked questions canned responses, and creating ad-hoc responses that are both relevant and compliant to the records industry and vertical.* Escalate conversations to leadership when needed and document frequently asked questions for continual improvement. * Maintain 98% or above accuracy in response handling and a Replies per Hour rate of 60 replies per hour worked. * Add relevancy to canned responses and contribute to the improvement of our natural language model. * Participate in quality assurance and auditing processes to ensure the highest level of accuracy and quality. Essential Qualifications* Experience in a Customer Service Chatroom environment, with a proven track record of delivering exceptional customer experiences.* Excellent writing and communication skills, with the ability to craft responses that are clear, concise, and empathetic. * Familiarity with verticals like Automobile Insurance, Health Insurance, and Prescription Drug Plans. * Professionalism in all interactions, with a strong attention to detail and a high standard of excellence. * Comfortability on a computer, with advanced typing skills and the ability to work in a fast-paced environment. * Good grammatical, spelling, and logic skills, with the ability to grammar check and spell check responses.* Exceptional verbal, communication, and written skills, with the ability to communicate effectively with customers and colleagues. * Reliable and responsible, with a strong work ethic and the ability to work independently. Preferred Qualifications* College degree in a related field, such as Communications, Marketing, or Business. * Experience with natural language processing and machine learning. * Familiarity with our platform and technology stack. * Certification in customer service or a related field.Core ValuesAt blithequark, we're committed to a set of core values that guide our behavior and decision-making. These values are:* Lean: We strive to find the right balance between administration and action, avoiding overcomplication and unnecessary tasks. * Passion: We're passionate about delivering exceptional customer experiences and are committed to continuous improvement. * Happiness: We believe in finding a balance between work and personal life, and we offer a range of benefits and programs to support our team members' well-being.* Improve: We're always looking for ways to improve our processes and workflows, and we encourage our team members to suggest new ideas and innovations. * Team: We're a team-oriented company, and we believe in supporting and assisting our colleagues, even if it's outside of our typical duties. Benefits and PerksAs a member of our team, you'll enjoy a range of benefits and perks, including:* Competitive salary and benefits package. * Flexible work arrangements, including remote work options. * Opportunities for professional growth and development.* Access to our platform and technology stack. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!