Experienced Customer Service Agent - Airport Operations (Ramp Agent) - blithequark MSP

At blithequark, we're on a mission to revolutionize the way we transport cargo and provide exceptional customer experiences. As a key member of our Airport Operations team, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. If you're passionate about delivering top-notch customer service and working in a fast-paced, dynamic environment, we want to hear from you! About blithequarkblithequark is a leading provider of cargo transportation services, with a commitment to safety, reliability, and customer satisfaction.Our team of dedicated professionals is passionate about delivering exceptional experiences and making a positive impact on our customers' lives. As a Ramp Agent, you'll be part of a dynamic team that's dedicated to excellence and innovation. Key ResponsibilitiesAs a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail. Your daily tasks will include:* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.* Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination. * Maintaining a high level of safety awareness and adhering to all safety protocols and procedures. Work Environment and ScheduleAs a Ramp Agent, you'll work in a fast-paced, dynamic environment with a focus on safety and efficiency.Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, depending on your seniority and the needs of the team. Benefits and PerksAt blithequark, we're committed to supporting our employees' physical, emotional, and financial well-being. Our comprehensive benefits package includes:* Competitive salary, industry-leading profit-sharing program, and performance incentives. * 401(k) with generous company contributions up to 9%.* Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. * Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.* Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. * Recognition rewards and awards through the platform Unstoppable Together. * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare. What You Need to SucceedTo be successful in this role, you'll need:* Consistently prioritize safety and security of self, others, and personal data. * Embrace diverse people, thinking, and styles. * Possess a high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States.* Have a valid driver's license. * Proficiency in English. * Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.What Will Give You a Competitive EdgeWhile not required, having the following qualifications will give you a competitive edge:* N/AJoin the blithequark TeamIf you're passionate about delivering exceptional customer service and working in a fast-paced, dynamic environment, we want to hear from you! to become a part of our Airport Operations team and start your journey with blithequark today!