Customer Support Analyst – Web & Cloud Application Development
Join blithequark, a leading online EHR SaaS solution designed for healthcare professionals, as a highly skilled Customer Support Analyst. As the first point of contact for customers, you will address and resolve basic technical and functional issues related to our software. This is an exciting opportunity to work with a cutting-edge platform, collaborate with senior team members, and gain product knowledge through training and hands-on experience. About blithequark blithequark is a pioneering company in the healthcare technology industry, dedicated to providing innovative solutions for healthcare professionals. Our mission is to empower healthcare providers with the tools and resources they need to deliver exceptional patient care. As a Customer Support Analyst at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Key Responsibilities As a Customer Support Analyst at blithequark, your key responsibilities will include: * Responding promptly to customer inquiries via phone or email, ensuring accurate issue resolution * Assisting clients with technical problems such as login issues, system errors, and configuration questions * Documenting all support interactions thoroughly in the support system * Following up with customers regularly to keep them informed of case status * Escalating complex issues to Tier 2 teams and monitoring progress * Collaborating with internal teams to resolve issues efficiently * Identifying recurring issues and reporting patterns for further investigation * Adhering to support procedures and suggesting process improvements * Complying with information security policies and reporting security incidents * Proactively suggesting improvements and new ideas Requirements To succeed as a Customer Support Analyst at blithequark, you will need: * A Bachelor's degree in a relevant field or equivalent experience; healthcare industry experience is a plus * Experience in customer service or help desk roles, preferably in software/tech environments * Strong analytical and problem-solving skills * Excellent communication skills, both verbal and written * Basic understanding of software systems and quick learning ability * Organizational skills to prioritize tasks in a fast-paced setting * Experience with platforms like Salesforce, Jira, or similar * Ability to work independently and as part of a team * Positive attitude and eagerness to learn * Willingness to work out-of-hours or rotating shifts if needed * Experience in healthcare and familiarity with data formats like XML, HL7, JSON, CSV is beneficial About Our Team At blithequark, we value diversity, equality, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. Our team is passionate about delivering exceptional customer experiences and is dedicated to providing the highest level of support to our customers. Work Environment and Company Culture blithequark is a dynamic and fast-paced environment that is committed to innovation and excellence. Our team is passionate about delivering exceptional customer experiences and is dedicated to providing the highest level of support to our customers. We offer a collaborative and supportive work environment that encourages creativity, innovation, and growth. Career Growth Opportunities and Learning Benefits As a Customer Support Analyst at blithequark, you will have the opportunity to grow and develop your skills and career. We offer a range of training and development programs that are designed to help you achieve your career goals. Our team is passionate about learning and development, and we encourage our employees to take ownership of their learning and development. Compensation, Perks, and Benefits We offer a competitive salary and benefits package that includes: * A comprehensive health insurance plan * A generous pension scheme * A range of flexible benefits, including a cycle-to-work scheme and a season ticket loan * A generous annual leave allowance * A range of training and development opportunities * A dynamic and supportive work environment If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunities Employer blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a workplace that is welcoming and inclusive for all employees.