Experienced Customer Service Advocate – Remote Opportunity with Blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy resolving complex issues? If so, we invite you to join Blithequark as an Experienced Customer Service Advocate. As a key member of our remote team, you will be responsible for providing timely, accurate, and personalized support to our members and providers, leveraging a variety of communication channels. About BlithequarkBlithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences.Our team is committed to making a positive impact in the lives of our members and providers, and we're seeking like-minded individuals to join our mission. As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Job SummaryWe're seeking an Experienced Customer Service Advocate to join our remote team. As a key member of our customer service team, you will be responsible for resolving inquiries, issues, or concerns for our members and providers.You will leverage a variety of communication channels, including phone, live chat, and email, to provide timely, accurate, and personalized support. If you're a customer-focused individual with excellent problem-solving skills and a passion for delivering exceptional service, we encourage you to apply. ResponsibilitiesAs an Experienced Customer Service Advocate, you will be responsible for:* Receiving and responding to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner* Mitigating and preventing complaints from being escalated to resolve in initial contact* Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns* Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution* Maintaining performance and quality standards based on established contact center metrics* Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails* Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications* Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance* Performing other duties as assigned* Complying with all policies and standardsEssential Qualifications* High School Diploma or GED* 0-2 years of Call Center/Customer Service experience* Problem-solving and critical thinking skills* Ability to multi-task working independently from home free of distractions* Interpersonal skillsPreferred Qualifications* 2-year call center experience* 2 years of claims experience* Medicaid Knowledge* Previous experience with bolthires computer applications* Previous experience working remotely using multiple applications and screensSkills and CompetenciesTo succeed in this role, you will need:* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and critical thinking skills* Ability to work independently with minimal supervision* Proficiency in bolthires computer applications* Experience with CRM applications* Ability to adapt to changing priorities and deadlinesCareer Growth Opportunities and Learning BenefitsAt Blithequark, we're committed to helping our employees grow and develop their careers.As an Experienced Customer Service Advocate, you'll have access to:* Ongoing training and development opportunities* Mentorship and coaching from experienced team members* Opportunities for career advancement and professional growth* A dynamic and collaborative work environmentWork Environment and Company CultureAs a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on the principles of collaboration, innovation, and customer-centricity.We're a team of passionate and dedicated individuals who are committed to making a positive impact in the lives of our members and providers. Compensation, Perks, and BenefitsAs an Experienced Customer Service Advocate, you'll enjoy a competitive compensation package, including:* $19/hour* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for professional growth and developmentIf you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our online application portal. Equal Employment OpportunityBlithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Contact UsIf you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! !