Experienced Customer Service Representative – Logistics and Supply Chain Operations

At blithequark, we're on a mission to revolutionize the logistics and supply chain industry by providing innovative solutions that exceed our customers' expectations. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences to our clients and business partners. If you're passionate about providing top-notch support, resolving complex issues, and working in a fast-paced environment, we want to hear from you! Job Summary:As a Customer Service Agent at blithequark, you'll be responsible for providing world-class support to our customers and business partners via telephone and email.You'll be the face of our company, and your exceptional communication skills, problem-solving abilities, and attention to detail will make all the difference in delivering a positive experience for our clients. If you're a customer-centric individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity. Key Responsibilities:• Assist customers and business partners via telephone and email, providing timely and accurate responses to their inquiries• Handle customer complaints in a calm, professional manner, ensuring that issues are resolved to their satisfaction• Diagnose, assess, and resolve problems or issues related to delivery routes, shipments, and logistics operations• Monitor progress of delivery routes, ensuring that our customers' expectations are met• Scan haul-away pods and verify stamps, maintaining accurate records and ensuring compliance with regulations• Process changes or cancellations to delivery orders, adapting to changing customer needs and priorities• Bill shipments according to applicable tariffs and pricing agreements, ensuring accuracy and compliance• Recognize and resolve documentation errors, maintaining high standards of quality and attention to detail• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billingAbout blithequark:blithequark is a top-tier global provider of transportation services, with a highly integrated network of people, technology, and physical assets.We're committed to innovation, sustainability, and customer satisfaction, and we're always looking for talented individuals who share our values. At blithequark, we believe that our employees are our greatest asset, and we're dedicated to providing a supportive and inclusive work environment that fosters growth, development, and success. What We Offer:• Competitive salary and benefits package• Opportunities for career growth and professional development• Collaborative and dynamic work environment• Recognition and rewards for outstanding performance• Comprehensive training and onboarding program• Access to cutting-edge technology and tools• Flexible work arrangements and work-life balance• A commitment to diversity, equity, and inclusionEssentialQualifications:• 2+ years of experience in customer service, logistics, or a related field• Excellent communication and interpersonal skills• Ability to work in a fast-paced environment and adapt to changing priorities• Strong problem-solving and analytical skills• Proficiency in bolthires Office and other software applications• High school diploma or equivalent required; associate's or bachelor's degree preferredPreferredQualifications:• Experience in logistics, transportation, or supply chain management• Knowledge of tariffs, pricing agreements, and regulatory requirements• Certification in customer service, logistics, or a related field• Bilingual or multilingual skills• Experience with CRM software and other customer service toolsSkills and Competencies:• Excellent communication and interpersonal skills• Strong problem-solving and analytical skills• Ability to work in a fast-paced environment and adapt to changing priorities• Strong attention to detail and organizational skills• Ability to work independently and as part of a team• Strong customer service skills and a customer-centric mindset• Ability to learn and adapt to new technologies and processesCareer Growth Opportunities:At blithequark, we're committed to helping our employees grow and develop their careers.We offer a range of training and development programs, including:• On-the-job training and mentorship• Professional development workshops and conferences• Leadership development programs• Cross-functional training and opportunities• Career advancement opportunities within the companyWork Environment and Company Culture:blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity.Our company culture is built on the following values:• Customer-centricity• Innovation and creativity• Collaboration and teamwork• Integrity and ethics• Sustainability and social responsibilityCompensation, Perks, andBenefits:We offer a competitive salary and benefits package, including:• Comprehensive health insurance• 401(k) retirement plan• Paid time off and holidays• Flexible work arrangements and work-life balance• Access to on-site fitness center and wellness programs• Employee recognition and rewards programsIf you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! !