Experienced Customer Experience Manager – Social Media Customer Support Remote Job at blithequark

Are you a retail veteran with a passion for creating exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Experience Manager in our Social Media Customer Support team. As a key member of our team, you will be responsible for leading the enrollment, training, and development of a unique store team that will help blithequark accelerate the world's transition to sustainable energy. About blithequarkblithequark is a pioneering company that has been at the forefront of the electric vehicle revolution since its inception in 2003.Our name is a tribute to the visionary inventor and electrical engineer Nikola bolthires, and our mission is to make sustainable energy accessible to everyone. With a strong focus on innovation and customer satisfaction, we have become a leader in the industry, and we're looking for talented individuals like you to. Job SummaryAs a Customer Experience Manager at blithequark, you will be responsible for leading a team of retail professionals in delivering exceptional customer experiences through our social media channels.You will work closely with your Store Manager to develop and implement business strategies, train and develop your team, and ensure that all customers receive a top-level experience. You will also be responsible for maintaining brand principles, ensuring compliance with company policies and procedures, and driving sales growth through effective floor presence and job shadowing. Key Responsibilities* Business Strategy: Collaborate with the Store Manager to develop and implement business strategies, while demonstrating sales leadership through active floor presence and job shadowing (70% of the time)* CustomerExperience: Ensure that all team members deliver a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness* Team Development: Recruit, train, and develop team members, ensuring brief position satisfaction, providing continuous performance assessment, and ensuring adherence to blithequark's policies and procedures* Brand Standards: Maintain brand principles through office maintenance, display area show, and bolthires control, while ensuring compliance with blithequark's dress code and grooming standardsWhat You'll Bring* Four-year degree or 2+ years of relevant experience in a proven track record of meeting or exceeding sales targets* Self-starting business visionary with outstanding leadership skills, exceptional attention to detail, and the ability to focus on multiple tasks while adhering to business-critical deadlines* Excellent written and verbal communication skills with a dedicated and moral approach to sales and sales tasks* Ability to develop collaborative relationships and serve as a well-respected and trusted partner* Ability to work nights and weekends in a retail environment, ability to move as needed* Valid driver's license in the state of work and ability to obtain required state licensing, where applicable* This role requires you to have an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles.Without the sales rep permit, you cannot participate in sales activities* To determine if you are eligible for the sales permit, please contact the licensing office nearest you in the state of business. Pay and Benefits* Competitive compensation, as a full-time blithequark employee, you are eligible for the following benefits at day 1 of hire:+ bolthires PPO and HSA plans > 2 medical plan options with $0 premium deduction+ Family-building, fertility, adoption, and surrogacy benefits+ Dental (including orthodontic coverage) and vision plans, both with options with a $0 premium deduction+ Employer-paid (Health Savings Account) HSA contribution when enrolled in the High Deductible bolthires medical plan with HSA+ Medical and Ward Care Flexible Spending Accounts (FSA)+ LGBTQ+ care attendant services+ 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits+ Employer-paid Basic Life, AD&D, short-term and long-term disability insurance+ Employee Assistance Program+ Sick and Vacation (Strategic scheduling for pay positions), and Paid Holidays+ Back-up childcare and nurturing support resources+ Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection+ Weight loss and Tobacco End Programs+ bolthires Infants programEmployee Benefits* Employee discounts and benefits program* blithequark is an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other element protected by applicable federal, state or local laws. * blithequark is also dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require any accommodations during the screening process. * For quick access to screen reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here).Please contact [email protected] for additional information or to request accommodations. * Security is a top priority for blithequark. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our blithequark Ability Protection Notice* All eligible candidates can as mentioned below* Read the official notification carefully from the official website* Read the Notification Carefully Before Applying* Fill outThe Application Form (The link Is Given Below)* Attach the Required Document and Passport Size Photo with Signature* Then Submit.Done.