Experienced Customer Experience Design Co-Op – Spring 2025

Are you a creative and analytical individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Customer Experience Design Co-Op program as a Customer Experience Design Co-Op for Spring 2025. About blithequarkblithequark is a leading global airline that connects people and cultures around the world. With a commitment to innovation, customer satisfaction, and employee engagement, we strive to deliver exceptional experiences that exceed our customers' expectations.Our Customer Experience Design team is at the forefront of this effort, working tirelessly to design and deliver best-in-class products, services, and experiences that meet the evolving needs of our customers and employees. Job OverviewAs a Customer Experience Design Co-Op, you will play a critical role in supporting the delivery of exceptional customer experiences across various areas of our business. You will work closely with our experienced team members to conduct market and competitor research, analyze data, develop business cases, and create presentations to support executive communications.This is an excellent opportunity to gain hands-on experience in customer experience design, develop your skills in research analysis, project coordination, and communication, and contribute to the success of our organization. Key Responsibilities* Assist in market and competitor research to identify trends and opportunities for improvement* Analyze data to inform business decisions and develop business cases to support executive communications* Develop presentations to communicate ideas and recommendations to leaders* Support the design and development of products and services that meet the evolving needs of our customers and employees* Collaborate with cross-functional teams to ensure alignment and consistency across projects* Conduct research and gather feedback from customers and employees to inform design decisions* Develop and maintain knowledge of industry trends and best practices in customer experience designAreas of SupportYou will have the opportunity to support one of the following areas within our Customer Experience Design organization:* The Service Recovery Team, which focuses on improving the employee and customer experience by enabling our frontline teams to deliver exceptional service* The Onboard Brand Experience Team, which leads the design and development of interior products and amenities for our aircraft* The Uniform Brand Experience Team, which manages the design, development, and distribution of bolthires's frontline employee uniforms* The Inflight Entertainment Wi-Fi Team, which leads the onboarding of new Wi-Fi providers and next-generation product innovation design and development* The Inflight Entertainment bolthires Sync Seatback Team, which creates and implements bolthires's future IFE strategy and product roadmapWhat You Need to SucceedTo be successful in this role, you will need:* To be available for three alternating semesters* To be enrolled in an accredited college or university during the program duration* Experience in research analysis, deck building/presentations, project coordination, and communications* Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs* Strong organizational, project management, and verbal/written communication skills* Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred* Willingness/ability to adapt quickly and learn new skills* Consistently prioritizes safety and security of self, others, and personal data* Embraces diverse people, thinking, and styles* Possesses a high school diploma, GED, or high school equivalency* Is at least 18 years of age and has authorization to work in the United StatesWhat Will Give You a Competitive EdgeTo take your skills to the next level, you will need:* Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project* Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner* Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challengesAdditional Best PracticesIn this role, you will:* Be able to listen and learn from people with many different perspectives* Be able to handle shifting priorities that come from the business needs* Be high performing and interested in driving for results* Be open to mentoring and learning as a method to grow and improveCo-op Program OutlineOur Co-op program is designed to provide you with hands-on experience and skills development in a fast-paced and dynamic environment.You will spend three alternating semesters working full-time at blithequark and enrolled in courses at your university. This is an excellent opportunity to gain industry experience, develop your skills, and build your professional network. What We OfferAs a blithequark Co-Op, you will have access to:* A dynamic and supportive work environment* Opportunities to work on high-impact projects and contribute to the success of our organization* Mentorship and guidance from experienced professionals* Professional development and skills training* A competitive salary and benefits package* Opportunities for career growth and advancement within our organizationIf you are a creative and analytical individual with a passion for delivering exceptional customer experiences, we invite you to apply for our Customer Experience Design Co-Op program.Please through our website including your resume, cover letter, and any relevant work samples or projects. Contact UsIf you have any questions or would like to learn more about our Co-op program, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. ```html At blithequark, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. Our Customer Experience Design team is at the forefront of this effort, working tirelessly to design and deliver best-in-class products, services, and experiences that meet the evolving needs of our customers and employees.Why JoinOur Co-op Program? Gain hands-on experience in customer experience design Develop your skills in research analysis, project coordination, and communication Contribute to the success of our organization Build your professional network and gain industry experience Enjoy a dynamic and supportive work environment Access to mentorship and guidance from experienced professionalsProfessional development and skills training Competitive salary and benefits package Opportunities for career growth and advancement within our organization To apply for our Customer Experience Design Co-Op program, please through our website including your resume, cover letter, and any relevant work samples or projects.Contact Us If you have any questions or would like to learn more about our Co-op program, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. ```