Experienced Customer Experience Chatroom Operator – Humanized Conversational Outreach Specialist

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we invite you to at blithequark as a Customer Experience Chatroom Operator, where you'll play a vital role in shaping the future of conversational outreach. About blithequarkblithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. Our platform has handled over half a billion humanized conversations, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match.With a focus on empowering enterprises to capture intent and drive meaningful conversations, we've sparked rapid growth since our founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion of our team. Our CommunityAt blithequark, we're more than just a high-growth company – we're a community that values personal growth and development. Even though we work remotely, we still embrace the core values that help us achieve our goals. Every member of our team has a direct impact on our company, and we're committed to creating an environment where you can love the product you work on, solve hard problems, and grow your career.Job OverviewWe're seeking a highly skilled Customer Experience Chatroom Operator to join our Conversion Improvement team. As a key member of our team, you'll be responsible for reading consumer responses, responding contextually, and categorizing them appropriately. You'll work with our top clients and use cases, using your exceptional customer service skills to empathize with consumers and provide thoughtful, articulate, and appropriate guidance. Key Responsibilities* Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.* Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical. * Escalate conversations to leadership when needed. * Document frequently asked questions for continual improvement. * Add relevancy to canned responses. * Maintain 98% or above accuracy in response handling. * Maintain a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned. Essential Qualifications* Experience in a Customer Service Chatroom environment. * Experience with writing responses to consumers in a real-time, chat-based environment.* Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. * Professionalism in all interactions. * Exceptional attention to detail, high standard of excellence/perfection. * Comfortability on a computer, advanced typing skills (can't hunt and peck). * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule.* Must have reliable strong internet/WiFi. Preferred Qualifications* College Degree. * Experience with natural language processing and AI-powered conversational outreach. Core ValuesAt blithequark, we live by four core values that guide our behavior and decision-making:* Lean: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two.Implementing streamlining methods to existing processes ensure we evolve and stay lean. * Passion: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus blithequark as a whole to be successful. Asking the question, "How is what I am doing today, enabling the success of my teammates and my clients".* Happiness: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. blithequark has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it. * Improve: Never accepting the status quo and being entrenched in a process or workflow.Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and blithequark Clients overall. * Team: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide.Benefits and Perks* This is a full-time role that is eligible for blithequark's benefits program. * This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots. * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Flexible work arrangements, including remote work options. * Comprehensive wellness programs and additional benefits. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please through our website including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!