Experienced Customer Experience Agent – Live Support & Phone Operations

Are you a highly motivated and customer-centric individual looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex issues? If so, we encourage you to apply for the Experienced Customer Experience Agent position at blithequark. About blithequarkAt blithequark, we're revolutionizing the way people think about food delivery and beyond. Our mission is to engage local economies and connect people with opportunities, and we're looking for talented individuals like you to.As a Customer Experience Agent, you'll be part of a dynamic and rapidly growing team that's dedicated to providing world-class support to our customers, partners, and dashers around the globe. Job SummaryWe're seeking an experienced Customer Experience Agent to join our Commercial Center Live Support team. As a key member of our team, you'll be responsible for handling inbound calls, chats, and messages from our customers, partners, and dashers while maintaining a high level of expertise in each interaction.You'll work closely with our team to resolve time-sensitive issues, such as payment disputes, account questions, and driver issues, and provide exceptional support to our customers. Responsibilities* Handle three primary channels: Inbound Calls, Chats, and Messages for blithequark's partner merchants, customers, and dashers worldwide while maintaining a high level of expertise in each interaction. * Address time-sensitive issues, such as payment disputes, account questions, driver issues, or investigations with impressive skill as quickly as possible.* Foster deep mastery in how blithequark's processes, systems, and resources work, and how to utilize them to drive positive results. * Demonstrate powerful communication skills and relationship-building abilities. * Succeed at Quality! We strive to be the best Customer Experience Organization out there! Requirements* At least 1 year of experience investigating customer issues using email, phone, and chat. * Ability to speak fluent English and possess excellent technical familiarity (typing speed of 40 WPM).* Experience in a high-speed customer support role and adaptability in a constantly evolving environment. * Powerful written communication skills – including first-class grammar, spelling, and the ability to write both formally and informally using blithequark's brand voice and tone. * You're an extremely energetic person who thrives in a team environment. * You're highly organized – you can juggle both issue resolution and concise communication. * Experience maintaining a high level of impressive skill.* You're client-driven and love helping people. * You have a high capacity to understand individuals at their core and are perfect at building connections. Why You'll Love Working at blithequark* We're pioneers – Leadership isn't limited to our management team. It's something everybody at blithequark embodies and exemplifies. * We're practitioners – We believe the best way to anticipate what's next is to build it. Making plans that will lead our organization and industry is what we do – on every project, every time.* We're learners – We won't hesitate to dive in and reveal reality, whether it's alarming or badly designed. Everybody here is continuously learning at work, regardless of whether we've been in a role for one year or one minute. * We're client-focused –Our primary goal is to engage and empower local economies. We're committed to our clients, merchants, and dashers and believe in connecting people with opportunities. * We're all blithequark –The magic of blithequark is our people, together making our inspiring goals achievable and driving us to greater heights.What We Offer* Competitive compensation package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Comprehensive benefits and perks* Recognition and rewards for outstanding performanceIf you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Experienced Customer Experience Agent position at blithequark. Please apply including your resume and a cover letter, through our website.! Note: We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Document Requirements* Qualifications certificate with mark sheets* Passport size photographs* SignatureTop 10 Interview Questions* Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively?* How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? We look forward to hearing from you and exploring how you can contribute to our mission at blithequark!