Experienced Customer Experience Agent for Overnight Shift – Livestream Shopping Platform Expertise

Welcome to blithequark: The Future of Commerce At blithequark, we are revolutionizing the way people shop and interact with products through our innovative livestream shopping platform. As the largest livestream shopping platform in North America and Europe, we are committed to delivering an exceptional user experience that sets us apart from the rest. Our Customer Experience team plays a vital role in driving this mission forward, and we are now seeking an experienced Customer Experience Agent to on an overnight shift. About the Role As a Customer Experience Agent at blithequark, you will be responsible for ensuring that our buyers and sellers have a positive and seamless experience on our platform. This will involve interacting with customers, resolving issues, and providing expert support to address any questions or concerns they may have. You will become an expert in blithequark's product, processes, and systems, and work collaboratively with other departments to troubleshoot and resolve complex issues. Key Responsibilities: Interact with buyers and sellers via email and/or chat services to provide exceptional customer support and resolve issues in a timely and professional manner Resolve customer complaints and issues related to payments, orders, shipments, and general questions, ensuring a positive outcome and high customer satisfaction Become an expert in blithequark's product, processes, and systems, staying up-to-date with the latest developments and updates Collaborate with other departments, such as operations and technical support, to troubleshoot and resolve complex issues and improve the overall customer experience Seek out opportunities to eliminate repeat contacts and improve customer experience, identifying areas for process improvement and implementing changes as needed Work proactively to resolve customer issues, using problem-solving skills and creativity to find solutions that meet the customer's needs Requirements To be successful in this role, you will need to have a strong background in customer support, with at least 2+ years of experience handling email and/or chat services. You will also need to be available to work an overnight shift from 8pm-5am PST, including weekends. A strong understanding of e-commerce and marketplace operations is essential, as well as experience with customer-facing systems like Zendesk, Kustomer, or Intercom. Essential Qualifications: 2+ years of customer support experience handling email and/or chat services Availability to work an overnight shift from 8pm-5am PST, including weekends Understanding of e-commerce and marketplace operations Experience with customer-facing systems like Zendesk, Kustomer, or Intercom Strong problem-solving skills and ability to think creatively Obsession with delivering exceptional customer experiences and a customer-first mindset Preferred Qualifications: Bachelor's degree or college experience preferred Previous start-up experience is a plus Knowledge of collectibles is a plus Experience working in a fast-paced, dynamic environment with a strong focus on innovation and growth What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits that support their well-being, growth, and development. These include: Benefits: Health insurance options, including medical, dental, and vision Work-from-home support, including a home office setup allowance and monthly allowance for cell phone and internet Care benefits, including monthly allowances for food and wellness, and annual allowance towards childcare Lifetime benefit for family planning, such as adoption or fertility expenses Retirement benefits, including 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally Monthly allowance to "dogfood" the app and experience our platform firsthand Parental leave, including 16 weeks of paid parental leave and one month gradual return to work Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Experience Agent, you will have access to a range of training and development opportunities, including: Career Growth Opportunities: Ongoing training and development programs to enhance your skills and knowledge Opportunities for career advancement and professional growth within the company Collaboration with other departments to develop new skills and expertise Regular feedback and coaching to support your growth and development Work Environment and Company Culture At blithequark, we are proud of our dynamic and innovative work environment, which is designed to support collaboration, creativity, and growth. Our company culture is built around a set of core values that include: Company Culture: A customer-first mindset and a passion for delivering exceptional customer experiences A collaborative and supportive team environment that encourages open communication and feedback A focus on innovation and growth, with a willingness to take risks and try new things A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to as a Customer Experience Agent. With a comprehensive range of benefits, ongoing training and development opportunities, and a dynamic and innovative work environment, blithequark is the perfect place to grow your career and achieve your goals. to become a part of our team and help us shape the future of commerce!