Experienced Part-Time 1st Line Customer Service Representative – Email Support Specialist for Fresh Tropical Fruit Retailer at blithequark

Welcome to blithequark blithequark is a renowned online retailer of fresh tropical fruits, dedicated to providing high-quality products and exceptional customer service to our clients across the United States and Canada. With a passion for fruit and a commitment to excellence, we are revolutionizing the way people access and enjoy exotic fruits from around the world. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Customer Service Team Member to join our dynamic team on a part-time basis. Job Overview As a 1st Line Customer Service Representative at blithequark, you will play a vital role in delivering outstanding customer experiences through email support. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide timely and effective solutions to ensure customer satisfaction. If you are a passionate and experienced customer service professional with excellent communication skills and a keen eye for detail, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to customer emails in a timely and professional manner, utilizing provided FAQs and training materials to address customer questions and concerns. Escalate complex or sensitive issues to the Customer Service Manager, ensuring that customers receive a prompt and satisfactory response. Reply to text messages in accordance with established procedures, maintaining a high level of customer service and support. Send email notifications to verify shipping addresses and detect potential fraudulent orders, updating customer information and escalating suspicious activity as necessary. Reach out to customers who have left negative reviews, gathering feedback and offering solutions in collaboration with the Customer Service Manager to resolve issues and improve customer satisfaction. Maintain a well-organized email inbox, utilizing pre-set folders and tags to ensure efficient and effective communication. Requirements and Qualifications To be successful in this role, you should possess the following characteristics and qualifications: Proven experience in customer service, with a strong focus on email support and communication. Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. Fluent (native or advanced) English language skills, with the ability to understand and respond to customer inquiries effectively. Strong learning ability, with the capacity to quickly absorb and apply new information and training. Familiarity with Gmail and Freshdesk, or similar customer service software and tools. Knowledge of fresh tropical fruits, with a passion for delivering exceptional customer service and support. Working Hours and Arrangements We are seeking a part-time Customer Service Representative to work 20 hours per week, with the potential for full-time hours as our business continues to grow. The successful candidate will be required to work 4 hours per day, Monday to Friday, within EST business hours (9am-6pm), with flexible scheduling to accommodate our business needs. What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a valued member of our team, you can expect: A friendly and professional working environment, with a dynamic and motivated team. Opportunities for professional growth and development, with detailed training and ongoing support. Assistance and guidance from our experienced Customer Service Manager and team members. A comprehensive training program, with written sources and ongoing feedback to ensure your success. Career Growth and Development At blithequark, we are dedicated to helping our team members grow and develop in their careers. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise, with potential for advancement and career progression within our company. Company Culture and Values At blithequark, we are passionate about delivering exceptional customer service and support. We value our customers, our team members, and our community, and we are committed to creating a positive and inclusive work environment that reflects our values and mission. If you share our passion for customer service and our commitment to excellence, we encourage you to apply for this exciting opportunity. Compensation and Benefits We offer a competitive compensation package, with a range of benefits and perks to support your well-being and success. These may include: Flexible working hours and arrangements, with opportunities for remote work and work-life balance. Comprehensive training and development programs, with ongoing support and feedback. Opportunities for career growth and advancement, with potential for leadership and management roles. A dynamic and supportive work environment, with a motivated and experienced team. If you are a motivated and experienced customer service professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please apply including: A cover letter outlining your experience, skills, and qualifications for the role. A resume or CV, highlighting your customer service experience and achievements. A recommendation letter from your previous client or supervisor, outlining your strengths and abilities. Information about your favorite fruit and why you are interested in working with blithequark. Selection Process Shortlisted applicants will be invited to participate in a thorough interview process, which may include a series of questions and assessments to evaluate your competence and suitability for the role. We are committed to finding the best candidate for this position, and we look forward to receiving your application. Conclusion Thank you for considering this exciting opportunity to at blithequark. We are passionate about delivering exceptional customer service and support, and we are committed to creating a positive and inclusive work environment that reflects our values and mission. If you share our passion for customer service and our commitment to excellence, we encourage you to apply for this role and join our dynamic team.