Experienced Customer Care Specialist – Delivering Exceptional Service in a Dynamic Travel Environment

At blithequark, we're passionate about creating unforgettable experiences for our customers. As a Customer Care Specialist, you'll play a vital role in delivering exceptional service by addressing and resolving customer inquiries and issues. If you're a problem-solver with a passion for delivering outstanding customer experiences, we want to hear from you. About blithequarkblithequark is a leading travel company that's committed to providing exceptional experiences for our customers. We're a dynamic and innovative organization that's always looking for ways to improve and expand our services.Our team is passionate about delivering outstanding customer experiences, and we're looking for like-minded individuals to. Key ResponsibilitiesAs a Customer Care Specialist, you'll be responsible for delivering exceptional service to our customers through various channels, including phone, email, and chat. Your efforts will ensure a positive customer experience while upholding organizational standards and policies. Some of your key responsibilities will include:* Responding promptly and professionally to customer inquiries through various channels* Providing accurate and timely information about company products, services, policies, and procedures* Researching and analyzing customer issues to identify the root causes and determine appropriate solutions* Documenting all customer interactions and resolutions accurately in our systems* Proactively following up with customers to ensure resolution and satisfaction* Adjusting bookings, payable billings, and fees, and authorizing refunds, credits, and vouchers* Determining net and gross amounts for refunds and processing financial adjustments accurately* Working with suppliers and internal departments to determine refund amounts and secure reimbursements* Reporting accurate financial information to Accounting Operations for payments and supplier reimbursements* Adjusting books and inventory for hotel change reports and making corrections in our systems as needed* Collaborating with internal teams and suppliers to address complex customer issues or escalate when necessary* Evaluating situations to balance customer satisfaction with financial and operational impacts on the company* Identifying opportunities to improve processes and enhance the overall customer experience* Complying with all corporate and departmental policies, and procedures* Attending and actively participating in meetings related to assigned responsibilitiesWhat You Need to SucceedTo be successful in this role, you'll need to possess the following minimum qualifications:* High School diploma or general education degree (GED) required* Strong written and verbal communication skills* Ability to manage multiple tasks, prioritize work, and meet deadlines* Ability to handle customer inquiries and resolve issues professionally* Proven reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment* Embraces diverse people, thinking, and styles* Familiarity with blithequark product lines, destinations policies, and reservation systems* Proficiency with PC applications, including bolthires Word and Excel* Consistently makes safety and security, of self and others, the priorityWhat Will Give You a Competitive EdgeWhile the minimum qualifications are essential, we're looking for candidates who possess the following preferred qualifications:* Associates degree or higher in Business Administration or related fields* Two years of travel industry experience preferredBenefits and PerksAt blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:* Competitive salary, profit-sharing program, and performance incentives* 401(k) with generous company contributions up to 5%* Paid time off including vacation, holidays, paid personal time, maternity and parental leave* Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health* Domestic and International space-available flight privileges for employees and eligible family members* Lateral and promotional career opportunities* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies* Recognition rewards and awards through the platform Unstoppable Together* Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks, such as car and hotel rentals, blithequark Vacations Packages, auto, home, and pet insurance, legal services, and childcareWork Environment and Company CultureAs a Customer Care Specialist, you'll be working in a dynamic and fast-paced environment at our Customer Engagement Center in Minot, North Dakota or virtually.Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please apply to this role through our website, and we'll be in touch to discuss your qualifications further. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates.We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds. Contact UsIf you have any questions or would like to learn more about this role, please don't hesitate to contact us. We're always happy to hear from motivated and talented individuals who are passionate about delivering exceptional service.