Experienced Customer Care Professional – Platinum Level Service Delivery

At blithequark, we're committed to empowering individuals and businesses to achieve their full potential. As a Customer Care Professional, you'll be at the forefront of delivering exceptional service to our valued customers, fostering a culture of loyalty and trust. Join our dynamic team and become an integral part of a global community that shares a passion for excellence and a commitment to making a positive impact. About blithequarkblithequark is a global leader in the financial services industry, renowned for its dedication to providing unparalleled customer experiences.Our diverse and inclusive community is built on a foundation of integrity, respect, and a relentless pursuit of innovation. As a Customer Care Professional, you'll be part of a team that embodies these values, working collaboratively to drive business success and customer satisfaction. Role & ResponsibilitiesAs a Customer Care Professional, you'll be the face of blithequark, delivering extraordinary service to our customers every day. Your key responsibilities will include:* Consistently delivering exceptional service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality* Consulting with customers to understand their needs and tailoring unique and personal solutions, while reinforcing the benefits of our products and services* Adding value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty* Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand* Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers* Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution* Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metricsMinimum QualificationsTo succeed in this role, you'll need to possess:* Strong written and communication skills to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction* Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations* Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call* Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy* Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices* Driven to please by providing the ultimate experience for our customers on every interaction* Timeliness and reliabilityPreferred SkillsWhile not required, the following skills will be highly valued:* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills* Customer service and consultative sales environment experience* Passion for consultative sales, recommending products or solutions tailored to each customer* Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to endAdditional RequirementsAs a Customer Care Professional, you'll be expected to:* Work a flexible schedule, including evenings, weekends, and holidays* Be available to work a hybrid schedule, with a minimum of 3 days per week on-site in Sunrise, Florida* Possess a strong commitment to teamwork and collaboration* Be willing to learn and adapt to new technologies and processesCompensation & BenefitsAs a valued member of our team, you'll enjoy a competitive compensation package, including:* Hourly pay rate: $20.00 to $22.25 per hour, depending on experience and qualifications* Bonus incentives for meeting and exceeding performance goals* Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits* 6% Company Match on retirement savings plan* Free financial coaching and financial well-being support* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)* Free and confidential counseling support through our Healthy Minds program* Career development and training opportunitiesCareer Growth OpportunitiesAt blithequark, we're committed to helping you grow and develop your career.As a Customer Care Professional, you'll have access to:* Ongoing coaching and training to enhance your skills and knowledge* Opportunities for advancement to leadership roles and specialized teams* A dynamic and supportive work environment that encourages collaboration and innovation* A culture that values diversity, equity, and inclusionWork Environment & Company CultureAs a member of our team, you'll be part of a vibrant and inclusive community that shares a passion for excellence and a commitment to making a positive impact.Our work environment is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to and join our dynamic team at blithequark. !