Experienced Customer Service Representative – Small Business Lending Expert (Remote)

Are you a customer-centric professional with a passion for delivering exceptional service and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated Customer Service Representatives, where you'll have the opportunity to make a real impact on the lives of small business owners and entrepreneurs. As a Customer Service Representative at blithequark, you'll be part of a talented team that's dedicated to providing world-class support to our customers.You'll work closely with our small business lending brands, developing a deep understanding of their unique offerings and customer requirements. With our comprehensive 4-week training program, you'll become an expert in both brands, equipped to handle even the most complex customer inquiries with ease and confidence. About blithequarkblithequark is a leading provider of innovative financial solutions for small businesses. Our mission is to empower entrepreneurs and business owners to achieve their goals, and we're committed to delivering exceptional customer experiences that exceed their expectations.As a remote employee, you'll enjoy the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive team. ResponsibilitiesAs a Customer Service Representative at blithequark, your primary responsibilities will include:* Responding to incoming customer calls, addressing their questions and providing service with a smile* Managing and responding to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services* Delivering high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience* Upholding exceptional customer service standards through articulate and effective verbal and written communication* Keeping customer accounts meticulously updated with accurate informationRequirementsTo succeed in this role, you'll need:* Experience in a call center setting (although not required, it's a plus!)* Proficient in phone communication and verbal skills, with a keen ability to actively listen and empathize with customers* Familiarity with CRM systems and their practices (we'll provide training, but prior experience is a bonus!)* A customer-centric approach with adaptability to various personality types (you'll work with a diverse range of customers, each with their own unique needs and preferences)* Strong multitasking abilities, adept at setting priorities and managing time effectively (you'll juggle multiple tasks and deadlines with ease)Essential Skills and CompetenciesTo excel in this role, you'll need:* Excellent communication and interpersonal skills (verbal and written)* Strong problem-solving and analytical skills (you'll troubleshoot complex customer issues with ease)* Ability to work in a fast-paced, dynamic environment (you'll thrive in a team that's always on the go!)* Strong attention to detail (you'll maintain accurate customer records and ensure seamless customer experiences)* Ability to adapt to changing priorities and deadlines (you'll be flexible and agile in a rapidly evolving environment)Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping you grow and develop your skills.As a Customer Service Representative, you'll have access to:* Comprehensive training programs and on-the-job coaching* Opportunities for career advancement and professional growth* A supportive team environment that encourages collaboration and knowledge-sharing* Access to industry-leading tools and technologies (you'll stay up-to-date with the latest trends and innovations)Work Environment and Company CultureAs a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive team.Our company culture is built on:* Collaboration and teamwork (we work together to achieve common goals)* Innovation and creativity (we encourage new ideas and approaches)* Customer-centricity (we put our customers at the heart of everything we do)* Fun and camaraderie (we celebrate our successes and have a blast doing it!)Compensation and BenefitsWe offer a competitive hourly rate of $17.50, with additional compensation for this role may include bonus. All full-time employees are eligible to participate in blithequark benefits, which include:* Comprehensive health insurance* 401(k) matching program* Paid time off and holidays* Access to employee discounts and perksIf you're a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Please through our website including your resume and a cover letter that highlights your relevant experience and skills. Don't miss out on this chance to join a dynamic team that's making a real impact on the lives of small business owners and entrepreneurs. to become a Customer Service Representative at blithequark!